Line Support Technician – Plant Floor Desktop Support; 3rd Shift

Position:
Line Support Technician – Plant Floor Desktop Support (3rd Shift)

Job  #:
45206

Duration: 6 Months (Contract)

Location:

ONSITE - Anna, OH 45302

Pay Rate: $35.00 - $45.00 per hour (W2 ONLY)

This role is 100% ONSITE (LOCAL CANDIDATES ONLY)

SHIFT:
MON 10pm - 6:30am and TUE-FRI 10:30pm - 7am

The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and
and
escalate to appropriate support group if and when incidents occur.

• Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
• Interaction with plant floor users and clients (in order to understand production line processes and customers)
• Support projects such as technology upgrades implementations of Tier 1 computer systems
• Review, understand and react to various monitoring systems for Tier 1 computer systems

• Experience using MS-Office, and problem ticketing applications
• Experience executing processes on an AIX/UNIX environment
• Experience managing 2nd level support calls (Level
  1)
• Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices

• Ability to follow and document processes
• Ability to adapt/learn in a changing environment
• Experience with general IT processes and development methodologies
• Solid analysis, proven problem solving and decision-making skills
• Good time management and prioritization skills
• Strong communication skills both verbal and written

• General functional knowledge of GALC/ALC systems and associated business processes/systems

• EPO/PPO Medical Plans
• 401K Retirement vesting program (VOYA)
• Flex Spending Plan
• Voluntary Life, AD&D, STD or LTD plans