Field Service Technician - Compact Construction Equipment

The Field Service Technician III provides face-to-face customer service located at an off-site location and is responsible for the troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment. To be considered for the Field Service Technician role, the incumbent must have a valid driver's license, a safe driving history, and the ability to pass a DOT physical. Our address is 451

E. Outer Loop Road, Anna, TX 75409.

The Field Service Technician III provides face-to-face customer service located at an off-site location and is responsible for the troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment. To be considered for the Field Service Technician role, the incumbent must have a valid driver's license, a safe driving history, and the ability to pass a DOT physical. Our address is 451

E. Outer Loop Road, Anna, TX 75409.

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs basic to intermediate repairs and minimal troubleshooting offsite with minimal supervision
• Performs basic to intermediate troubleshooting and minimal diagnoses of equipment malfunctions and failures
• Removes and install parts, disassembles and assembles components to CAT specifications
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

The incumbent in this position is expected to model the following practices on a daily basis:
1) Demonstrate alignment with the company's mission and core business values;
2) Collaborate with key internal/external resources;
3) Participate in ongoing self-development.

• Candidates must have at least 3 years of field or shop service tech troubleshooting and repair skills in Compact Construction Equipment; such as Skid Steers and smaller construction equipment (mini excavators.)
• Knowledge of safe work procedures and practices
• Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Intermediate knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrates proficiency with current computer software, related hardware, and knowledge of machine electronic systems - CAT ET & CAT SIS 2.0
• Exceptional skills in customer service
• Intermediate diagnostic and trouble‑shooting skills
• Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to…