Installation Technician; Independent Contractor

7883 Heritage Dr, Annandale, VA 22003

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly and effectively towards customer service inquiries
• Troubleshoot and develop creative solutions that cater to customer challenges
• Having full knowledge and staying up to date on all of our products and services
• Provide technical assistance to callers
• Communicating with customers through various channels.
• Acknowledging and resolving customer needs in a timely and satisfactory manner
• Keeping records of customer interactions, transactions, comments and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support

• Bilingual in Korean and English is highly preferred
• Excellent verbal and written communication skills
• Ability to maintain professionalism when customers are stressed or upset.
• Experience working in a fast-paced team environment
• Must be eligible to work in the U.S.

Cuckoo Rental America is an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.