Patient Service Representative

Overview

Northern Virginia Oral Maxillofacial Surgery Associates is looking for a Patient Service Representative in Annadale, VA to join our clinical team by providing a high level of patient care and satisfaction while operating in a team-based environment. We take pride in offering comprehensive, personalized care in a warm and welcoming setting, prioritizing patient comfort and advanced treatments for optimal oral health.

Full-time:
Monday - Friday

This position is perfect for someone with a passion for providing outstanding customer service, a willingness to learn, and a desire to start in the dental field. The person will support all staff members and patients, answering phones, handling patient inquiries, scheduling appointments, and assisting with the completion of treatment plans through acceptable financial arrangements while managing flexible tasks assigned by the Office Manager.

• Health, dental, and vision insurance (individual and family coverage)
• Life insurance and disability benefits
• 401(k) plan
• Team-oriented work environment with access to modern dental technology

If you are a dedicated Patient Service Representative looking to advance your career in a modern, patient-centered practice, we invite you to apply by submitting your CV. Be part of our journey to shape the future of dentistry. Apply today to join our mission-driven team!

• Customer service—acknowledge, smile, and greet patients upon arrival/dismissal
• Respond to patient questions and concerns according to DCA Policies
• Answering telephones
• Scheduling appointments and maintaining the appointment book
• Confirm appointments and follow up on no‑shows/cancellations
• Register patients on the sign‑in sheet
• Post charges and payments to patient accounts
• Check voicemail daily
• Maintain a clean and friendly waiting area for patients

• Experience working in a dental, medical, or other health‑care office preferred
• Knowledge of insurance plans (HMO/PPO) is a plus
• Experience answering telephone
• Must have exceptional customer service skills

We comply with all minimum wage laws as applicable. All benefits are subject to potential vesting and eligibility requirements. The Company is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex, gender, sexual orientation, citizenship status, or any other characteristic protected by applicable law.