Sales & Service Technician

Join to apply for the Sales & Service Technician role at Groundworks in the Manassas, VA area. The role is an integral part of the customer journey post installation, focusing on partnering with customers to inspect and service preexisting company-installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.

• Base Pay + Commission with NO CAP on earnings
• Average annual earnings $120,000
• Company Vehicle and Gas Card provided
• Full-time nonseasonal work
• Pre-qualified, high-quality appointments, no cold-calling required
• Advanced leadership training opportunities from a promote-from-within led culture
• Benefits include Medical, Dental, Vision, Long/Short Term Disability, Life insurance, 401(k) with a company match, PTO after applicable waiting periods
• Equity in North America’s Leading Foundation Repair and Water Management Company

• Execute appointments scheduled with customers
• Travel to customers' homes based on assigned appointments
• Build long-term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or remedy a potential issue through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non-warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• Other duties as assigned

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• High school diploma or GED or equivalent experience
• A valid, non-restrictive Driver's License is required

• Full-time
• Remote & Onsite:
  Reporting into and working remotely of Branch location
• Servicing area within territory

Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America. Recognized as a Top Workplaces USA company and offering employee ownership for everyone, Groundworks is on a mission to change the industry. We are connected through a shared vision, mission, and values, and we are stronger together as the Groundworks Tribe.

Our team has decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties to homeowners. When customers choose a local Groundworks company, they can feel confident they’re hiring trusted local experts who will ensure the job is done right. When you join Groundworks, you’ll join thousands of Tribemates who are making history.