Receptionist; Office

Receptionist (Central Office)

Starting Date: Immediately

Greets visitors in a pleasant and professional manner whether on the telephone or in person. Queries all visitors to accurately ascertain the nature of their visit and directs them to the correct office/person in an expeditious manner. Performs a variety of clerical support tasks. Work requires a sound knowledge and familiarity with the overall organization of the school system, the various offices, departments, their staff, functions and services at their location.

• Politely greets and signs‑in visitors utilizing the computerized security system. Directs visitors to the appropriate office/department.
• Answers questions of a general non‑technical nature for the Board of Education or Infant & Toddler Program.
• Handles visitors/employees with kindness, respect, and expediency. Displays a pleasant and professional demeanor at all times.
• Identifies situations in which the person may be upset and queries them in a helpful manner so as to attempt to diffuse the situation, while accurately ascertaining the nature of their visit and directing them to the appropriate office/staff.
• Acts promptly and with good judgment under stressful situations.
• Dispatches office passes and maintains appropriate logs/records.
• Maintains the location telephone directory and makes changes/updates as they occur. Answers and transfers incoming calls to requested staff, departments, and/or schools.
• Directs visitors to personnel applications and/or informational forms/literature to expedite their visit.
• Performs clerical duties as necessary.
• Provides regular backup assistance to other clerical office personnel.
• Performs other related duties as assigned within the same classification or lower.

Education

• High School Diploma or Equivalency Certificate required.
• Associate's Degree in related field of education from a regionally accredited college or university preferred.
• Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the employee to successfully perform the duties of the position.

Experience

• Two (2) years recent receptionist work experience for a commercial business office and/or school complex that involved daily contact with the general public and outside business organizations required.
• One (1) year experience with AACPS preferred.

Knowledge, Skills, Abilities and Other Characteristics

• Ability to deal politely, professionally, and effectively with all visitors and fellow employees.
• Ability to tactfully handle upset persons under stress diplomatically and in a calm and efficient manner.
• Ability to remember names, locations, and functions of the various offices and personnel served by the Board of Education.
• Ability to identify emergencies and to use good judgment in the prompt placing and receiving of telephone calls.
• Ability to handle sensitive, and confidential employee information and an understanding of responsibility to ensure confidentiality and security of confidential information.
• Demonstrated ability to effectively work and communicate with diverse populations.
• Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite ‑Word, Excel, Outlook, and/or PowerPoint preferred).

• N/A

• N/A

• N/A

Physical Demands

• Standing: under 1/3 percent of the time
• Walking: under 1/3 percent of the time
• Sitting: between 1/3 and 2/3 percent of the time
• Keyboarding: between 1/3 and 2/3 percent of the time
• Talking: between 1/3 and 2/3 percent of the time
• Hearing: between 1/3 and 2/3 percent of the time
• As required by the duties and responsibilities of the position.

Vision

• No special vision requirements
• Office, school or similar indoor environment: over 2/3 percent of the time
• Moderate: between 1/3 and 2/3 percent of the time

Weight & Force

• None

• N/A

Approved Date: 2/1/2025

Established Date: 11/1/2002

Title Code: B15940

Title: RECEPTIONIST

Alternate

Title:

Receptionist

Reports to Generic: Mana…