Utilities Allocations​/Petitions Program Specialist ; Program Specialist

This announcement will be used to fill a full-time, permanent Program Specialist I position in the Bureau of Utility Operations in the Department of Public Works with Anne Arundel County Government. This position provides administrative and operational support to the utility allocations program for the Bureau, as well as assists with program management for other areas.

The main tasks include conducting permit research, evaluating utility allocation records, and evaluating complex documentation to ensure strict compliance with County Code and departmental procedures. Other responsibilities include billing account maintenance, reconciliation, evaluation, and recordkeeping for the utility allocation program..

This position requires a high degree of precision, consistency, and organizational rigor due to the direct impact utility allocation records and financial billing have on County operations and regulatory compliance. Employees in this role routinely navigate complex legal guidelines, analyze detailed documentation, and reconcile high-volume financial accounts under strict deadlines. Maintaining standardized, repeatable procedures is essential to ensure every record accurately reflects County Code and departmental standards, leaving no room for oversight or error.

A detail-oriented and thorough approach protects the integrity of the utility program, prevents billing discrepancies, and maintains clear, audit-ready documentation that leadership and the public can rely on.

(

Note:

The duties and responsibilities enumerated in the class specification are for the purpose of determining a common set of minimum qualifications and salary level for all positions in this class. They are not intended to include all of the essential functions of all positions in the class.)

• Permit & Allocation Management: Research, evaluate, and update permit allocations within the County's permitting system, including creating and revising allocation fees and Equivalent Dwelling Unit (EDU) counts.

• Recordkeeping & Documentation: Establish, monitor, and maintain comprehensive electronic and paper-based records regarding water and sewer utility allocations.

• Financial Calculations & Billing Compliance: Review and calculate utility assessments, Capital Facility Capacity Charges (CFCCs), and billing data. Track billing accuracy and coordinate directly with the Office of Inspections and Permits and the Office of Finance to resolve errors.

• Project Review & Plan Analysis: Review construction plans, permit details, billing data, and tax records for tenant improvements and developer projects to determine accurate EDU requirements.

• Program Monitoring & Reporting: Conduct monthly reviews of permitting, connection, and billing activity; generate and analyze allocation reports to monitor trends, verify data integrity, and process developer invoices.

• Specialized Financial Coordination: Oversee allocation reservation forms, coordinate fee schedules with the Office of Finance, prepare year-end adjustment schedules, and manage tax sale records and fee calculations.

• Public & Interagency Liaison: Serve as a County point of contact for citizens, developers, and internal agencies regarding permitting, allocation, and billing inquiries.

• Administrative & Supervisory Support: Assist the Allocations Supervisor with daily operational management, provide acting coverage in the supervisor’s absence, and perform related duties as assigned.

• Researches, assesses and updates for permit allocation within the county's permitting system.

• Creates, revises allocation fees and equivalent dwelling unit counts within the permitting system.

• Creates, monitors, and maintains electronic and paper-based records regarding utility allocations for water and sewer service.

• Reviews and calculates utility assessments and charges. Ensures the billing information is accurate and tracked. Notifies the Office of Inspections and Permits and/or Office of Finance when errors are discovered.

• Conducts monthly reviews of permitting, connection, and billing activity for all allocation projects.

• Oversees the preparation and approves the allocation reservation request forms used to establish billing of fees; and coordinates the establishment of fees with the Office of Finance.

• Evaluates and prepares records required for annual tax sale. Calculates fees that are due, and coordinates information with the Office of Finance.

• Serves as the…