Automotive Service Ambassador

Xcite Automotive is hiring Service Ambassadors at our partner dealership in Annapolis, MD!

As a Service Ambassador at Xcite Automotive, you will play a key role in delivering an exceptional customer experience while supporting the daily operations of the dealership’s service drive. This position is responsible for assisting with vehicle check-in, moving and staging vehicles, supporting service lane workflow, and maintaining a clean, organized, and customer-ready environment.

The ideal candidate is dependable, professional, and customer-focused, with a strong attention to detail and a commitment to safety. The Service Ambassador must be comfortable working in a fast-paced, high-volume dealership environment, communicating effectively with customers and team members, and adapting quickly to changing operational needs.

• Safely move, park, stage, and retrieve vehicles throughout the dealership and service areas.
• Assist with vehicle check-in, intake, and staging to support an efficient service drive process.
• Help maintain smooth customer flow throughout the service lane and assist service advisors and other dealership personnel as needed.
• Ensure vehicles are handled carefully and positioned appropriately for service, inspection, and customer pickup.
• Maintain clean, organized, and customer-ready service drives, waiting areas, parking areas, and dealership grounds.
• Provide professional, courteous assistance to customers and dealership team members.
• Follow all company safety procedures and safe driving practices while operating customer and dealership vehicles.
• Report vehicle damage, visible concerns, safety hazards, or operational issues to the appropriate team member or management.
• Work efficiently to support daily service drive volume, dealership workflow, and customer service expectations.
• Assist team members as needed to maintain productivity and consistent operational standards.
• Help ensure the dealership presents a professional, organized, and welcoming environment for every customer.

• Valid driver's license with an insurable driving record.
• Ability to safely operate both automatic and manual transmission vehicles.
• Strong attention to detail and commitment to vehicle safety and proper handling.
• Dependable, punctual, and professional, with a strong work ethic.
• Comfortable working outdoors in varying weather conditions.
• Strong communication and customer service skills.
• Ability to work in a fast-paced, high-volume dealership environment.
• Ability to multitask, follow instructions, and adapt to changing priorities.
• Ability to stand, walk, and move around the dealership for extended periods.
• Ability to work independently and collaboratively as part of a team.

• Previous experience as a Service Porter, Lot Attendant, Valet, or Service Drive Assistant.
• Familiarity with dealership service department operations and vehicle check-in procedures.
• Previous customer service experience in an automotive, retail, hospitality, or similar environment.
• Basic automotive knowledge and familiarity with vehicle inspection procedures.
• Strong time-management and organizational skills.
• Ability to prioritize tasks and support multiple team members in a busy environment.
• Experience maintaining clean, organized, and professional customer-facing areas.

• Automotive Service Porter or Lot Attendant
• Dealership Service Drive Assistant
• Valet or Parking Attendant
• Automotive Detailer or Reconditioning Associate
• Service Advisor Assistant or Automotive Service Support
• Rental Car Associate or Vehicle Fleet Attendant
• Retail or Customer Service Associate
• Hospitality or Guest Services Representative
• Warehouse Associate or General Laborer
• Groundskeeping or Outdoor Maintenance

• Competitive pay, with hourly or salaried options based on experience.
• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• Opportunities for career growth and advancement within the company.

Xcite Automotive is a fast-growing automotive service and a software-based company that helps dealers get vehicles frontline-ready quickly and efficiently. Since 2007, Xcite Automotive has been on a mission to make the automotive industry faster, more innovative, and more profitable. Over 1,300 automobile dealers nationwide rely on Xcite's team of 1000+ employees to provide on-site vehicle marketing and reconditioning…