Hospital Communications Operator-PT

Hospital Communications Operator-PT-D/E

Hospital Communication Operators at Luminis Health are responsible for all communications and ensure the smooth flow of internal and external telecommunication services for patients, providers, and the community. Telecommunication services include telephone, paging, message answering, voicemail, emergency code monitoring, and foreign language assistance.

• Provide essential answering services for Luminis Health and non‑Luminis Health provider offices, collecting and recording information and ensuring transmission to the appropriate person. Search for undelivered messages and notify clients who may not have received them in a timely manner.
• Answer all calls within three rings. Prioritize calls, take messages or pages as appropriate; relay calls by making telephone connections; record and transmit information to clients and staff as needed. Operate all features/functions of the operator console efficiently.
• Utilize the mass communication system to send text blasts and alerts from administrative and clinical leaders; answer code phones, send overhead alerts/text blasts for codes, and notify the fire department or other municipality as directed.
• Use Epic (or other databases) to access patient information and direct calls; provide routine and accurate information to the public in a helpful manner.
• Receive and process requests for ethics consults and promptly relay information to the person on call; post “on call” schedules to the answering service accounts.

• High School Diploma or equivalent (required).
• Previous Infinity System or Call Manager knowledge/experience preferred.
• Experience as a customer service representative preferred.
• None required regarding licenses or certifications.

• Excellent verbal and written communication skills.
• Familiarity with keyboard and computer; must type 35 words per minute.
• Good judgment and decision‑making skills.
• Team player.
• Maintain confidentiality on all matters relating to Luminis Health personnel, providers, and patients according to policy.

• Rotate day, evening, and overnight shifts as scheduled; weekends and holidays required.
• Work independently and organize work priorities.
• Work in close quarters for long periods.
• Routinely lift objects less than 20 pounds.
• Employees will not be exposed to blood‑borne pathogens.

• Medical, Dental, and Vision Insurance.
• Retirement Plan with employer contribution/match.
• Paid Time Off.
• Employee Tuition Assistance Benefits.
• Employee Referral Bonus Program.
• Employer Paid Holidays, Disability, and Life/AD&D for full‑time employees.
• Wellness Programs and Employee Assistance Programs.

Pay Range: $17.50—$21.68 USD.

Luminis Health's two‑way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt‑in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can opt‑out at any time.

Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.