Client Relations and Onboarding Specialist

Are you a highly organized professional who thrives on building long-term relationships with high-profile clients? Energy Support Services (ESS) is seeking a Client Relations and Onboarding Specialist to be the first point of contact for our solar energy clients. This pivotal role requires an assertive, detail-focused individual with the technical curiosity to master platforms like Salesforce (Drive O&M) and Also Energy for client onboarding and ongoing support.

If you are ready to apply your excellent communication skills and meticulous attention to data integrity to a rewarding role in the solar industry, this is a great opportunity to drive client success and operational excellence.

• Excellent interpersonal skills and focus on building long-term relationship with multiple high-profile clients.
• Be first point of contact for multiple high-profile clients.
• Assist and fill requests from clients whenever able. Route requests to the proper person within ESS when not able to fulfill requests personally.
• Learn and master Drive O&M workorder management software. Skill set involves accessing information from work orders, uploading and downloading, and generating reports. Drive O&M is built on a Salesforce platform.
• Become proficient and able glean basic information from Also Energy solar monitoring software.
• Research and create proposals for clients.
• Collect and aggregate essential information and documents from multiple sources while onboarding new solar sites.
• Follow precise methods and SOPs to ensure uniformity and consistency across multiple platforms while onboarding new solar sites.
• Maintain ESS folder structure and workflow functions.
• Ensure integrity of system data across FSM and file system.
• Use FSM to run reports as requested by management.
• Additional Responsibilities as requested.

• Bachelor’s degree in related field highly preferred.
• 2 year minimum experience in a publicly facing professional position that includes direct interaction with clients. Solar experience preferred.
• Proficiency or knowledge of Salesforce is strongly preferred.
• Assertive enough to give direction and humble enough to take direction.
• Excellent written/verbal communication skills and ability to professionally interface with host customers, clients and landowners.
• Attention to detail and the ability to manage multiple projects, schedules, and deadlines simultaneously.
• Proficiency in Microsoft Excel, Word, Adobe and Outlook and proven ability to learn new software programs.
• The ability to stay calm and pragmatic while interacting with clients even when they may be acting differently.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of employment visas at this time.

The expected annual compensation range for this position is $55,000 - $65,000, encompassing base pay and potential incentive target opportunity. This range is a good faith estimate based on the position's requirements. Specific compensation offered to the selected candidate may vary depending on factors such as relevant knowledge, skills, training, experience, and market conditions. Additionally, this position may qualify for a comprehensive benefits package, including Retirement Benefits, Medical, Dental & Vision, Health Savings Account, Flexible Spending Account, Life Insurance and Disability, Tuition Reimbursement, Voluntary Benefits, Paid Absences, and more.

At New Energy Equity, a proud subsidiary of ALLETE, we’re leading the charge in transforming the energy landscape with innovative solar solutions 🌞. As a top player in the renewable energy sector, we’ve successfully developed over 600MW of solar projects and closed more than $1.2 billion in clean energy investments 💼. Our projects deliver sustainable electricity to a wide range of clients, including commercial, industrial, municipal, and utility customers 🌍.

But there’s more to us than just impressive numbers. We pride ourselves on a dynamic and engaging work environment where teamwork, continuous learning, and environmental stewardship are at the core of what we do 🌿. Our inclusive and collaborative culture…