Technician: Telecommunications Services

Technician:
Telecommunications Services

Starting Date:
Immediate

Performs daily work required to support local and field offices for telephones and voice communications. Receives calls from end users of schools and offices for telephone system, wireless telephone, and voice line related issues. Helps schedule in‑house and contracted installations and repair visits to schools. Contacts vendors regularly to report service problems, order new services, and manage accounts. Orders and pays for services, equipment, materials, and supplies needed for the department.

• Receives work request calls from school and office employees.
• Creates work orders and forwards them to appropriate personnel.
• Handles purchasing and procurement for the department.
• Contacts vendors for service installations and repair/emergency related work.
• Invoices and collects money from employees for phone services that were for personal use.
• Sends parts and accessories to end users as needed.
• Provides customer service follow‑up calls.
• Practices safe work habits involving self and other employees.
• Performs other related duties as assigned within the same classification or lower.
• Performs department budget management, including billing, accounts payable/receivable.

• High School Diploma or Equivalency Certificate required.
• Associate’s Degree in a related field from a regionally accredited college or university preferred.

• Three (3) years related administrative experience with proven knowledge and application within the related field required.
• Or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities deemed sufficient.

• Knowledge of telephone billing and accounting.
• Excellent oral and written communication skills.
• Ability to work with school system administrators, staff, and vendors.
• Demonstrates ability to effectively work and communicate with diverse populations.
• Proficiency with business technology applications (e.g., Video/Web Conferencing, Microsoft Office Suite).

Employee must retain active licenses, certifications, and enrollment as a condition of employment.

• Standing: under 1/3 percent of the time
• Walking: under 1/3 percent of the time
• Sitting: between 1/3 and 2/3 percent of the time
• Keyboarding: between 1/3 and 2/3 percent of the time
• Talking: between 1/3 and 2/3 percent of the time
• Hearing: between 1/3 and 2/3 percent of the time
• As required by the duties and responsibilities of the position.

• No special vision requirements.
• Office, school, or similar indoor environment: over 2/3 percent of the time.
• Moderate noise: between 1/3 and 2/3 percent of the time.

• Lifting and carrying up to 10 pounds: under 1/3 percent of the time.

• Travel requirements: N/A.

Anne Arundel County Public Schools prohibits discrimination in matters affecting employment or in providing access to programs on the basis of race, color, religion, national origin, sex, age, marital status, sexual orientation, genetic information, gender identity, or disability. For more information, contact the Division of Human Resources at 2644 Riva Road, Annapolis, MD 21401 or call 410‑222‑5061.

• Human Resources
• 2644 Riva Road
• Annapolis, Maryland 21401
• Phone: 410‑222‑5061
• Fax: 443‑458‑0134
• Email: recruitment