Hospital Communications Operator Job Annapolis area,Maryland USA,Customer Service/HelpDesk

Position Objective

Hospital Communication Operators are responsible for all communications for Luminis Health and insure the smooth flow of internal and external telecommunication services for patients, providers and the community. Telecommunication services incorporate telephone services, paging services, missecure message, answering service applications, voice mail applications, emergency code account, monitoring of emergency alarm systems, and foreign language assistance.

Essential

Job Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provides essential answering services for Luminis Health and non-Luminis Health Provider Offices, collecting and recording essential information and ensuring that the information is transmitted to the appropriate person; searching for undelivered messages, notifying answering service clients who may not have received them in a timely manner.

Answer all calls within three rings. Prioritizes calls, takes messages or page as appropriate; relays calls by making telephone connections; records information; transmits information to clients and staff as needed; operating all feature/functions of the operator console to efficiently answer the incoming calls and process as appropriate.

Utilizes the mass communication system to send out text blasts and alerts from administrative and clinical leaders; answers the code phones, sending out overhead alerts/text blasts for codes, notifying the fire department or other municipality as directed.

Utilizes Epic (or other databases) to appropriately access patient information to direct calls; provides routine and accurate information to the public in a helpful manner.

Receives and processes requests for Ethic Consults and promptly relays the information to the person on call; posting “on call” schedules to the answering service accounts.

Educational/Experience Requirements

Required Minimum Education. The minimum level of education for this position includes:

High School Diploma or equivalent required.

Required Minimum Experience
:

Previous Infinity System or Call Manager knowledge/experience preferred.
Experience as a customer service representative preferred.

Required License/Certifications

None required.

Knowledge, Skills, Abilities

The operator must have excellent verbal and written communication skills.
Familiarity with keyboard and computer; must type 35 wpm.
The operator must demonstrate good judgement and decision‑making skills.
The operator must be a team player.
The staff maintains confidentiality on all matters relating to Luminis Health personnel, providers, patients according to policy.

Working Conditions, Equipment, Physical Demands

Ability to rotate the day/evening and overnight shifts as scheduled. Weekends and holidays are required.
Has the ability to work independently and organize work priorities.
Has the ability to work in close quarters for long periods.
Routinely lifts objects less than 20 pounds.

There is reasonable expectation that employees in this position will not be exposed to blood‑borne pathogens.

Benefits Overview

Medical, Dental, and Vision Insurance.
Retirement Plan with employer contribution.
Paid Time Off.
Employee Tuition Assistance Benefits.
Employee Referral Bonus Program.
Employer Paid Holidays, Disability, and Life/AD&D for full‑time employees.
Wellness Programs/Employee Assistance Programs and more.

Pay Range

$17.50 — $21.68 USD

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