Customer Service Rep

Nealey Tire & Auto in Annapolis, MD is looking for a full‑time Call Center Representative
!

This role focuses on proactive customer communication to enhance satisfaction and drive revenue. You will work on‑site Monday through Friday, 8 AM – 5 PM.

• Competitive hourly pay
• Performance bonuses
• Medical, dental, and vision coverage
• Retirement plan with company match
• Paid time off (PTO)
• Company‑provided uniforms (shirts, hats, jackets)
• Company‑supplied tablet
• No night or weekend hours
• Structured training, scripted calls, and coaching
• Supportive, high‑energy team environment
• Growth opportunities

• Build relationships and drive revenue by ensuring customers enjoy their vehicle maintenance experience.
• Conduct post‑service satisfaction calls, proactively book future appointments, and make reminder calls to keep a full shop schedule and reduce no‑shows.
• Run outbound campaigns for promotions and follow‑ups to enhance customer satisfaction.
• Document records accurately.
• Handle challenging customer situations with positivity and escalation to a manager when needed.
• Collaborate with store leaders to ensure every interaction enhances the customer experience.

We are a professional, purpose‑driven, full‑service auto repair facility with multiple locations. Our focus is on excellence, customer‑first experience, and delivering unexpected extras—loaner vehicles, ASE‑certified technicians, digital vehicle inspections, and more. We create a family‑like atmosphere, appreciate our employees, and support opportunities for personal and professional growth.

• Proactive, high‑energy communicator
• Punctual and ready to make things happen
• Loves connecting with people and building relationships over the phone
• Coachable and eager to improve
• Upbeat and professional with demanding or upset customers
• Knows when to escalade a situation and involve a store manager quickly
• Thrives in a structured, fast‑paced, performance‑based environment

Don’t delay your chance to become our next Call Center Representative. Start your application now with our quick and easy mobile‑friendly application.