Service Order Dispatcher

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General Summary

Receives, records and distributes work orders to service crews upon customers’ request for service on articles or utilities purchased from wholesale or retail establishments or utility company.

• Records information, such as name, address, article to be repaired, or service to be rendered.
• Prepares work order and distributes to service crew
• Schedules service call and dispatches service crew.
• Keeps record of service calls and work orders. Attaches time to jobs.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
• Other duties as assigned.
• The work schedule is Monday
  - Friday 7am to 3:30pm

General Summary

Receives, records and distributes work orders to service crews upon customers’ request for service on articles or utilities purchased from wholesale or retail establishments or utility company.

Essential Duties And Responsibilities

• Records information, such as name, address, article to be repaired, or service to be rendered.
• Prepares work order and distributes to service crew
• Schedules service call and dispatches service crew.
• Keeps record of service calls and work orders. Attaches time to jobs.
• May dispatch orders and relay messages and special instructions to mobile crews and other departments, using radio telephone equipment.
• Other duties as assigned.
• The work schedule is Monday
  - Friday 7am to 3:30pm

Knowledge, Experience And Skill Requirements

• Minimum of one (1) year experience in a dispatch or similar customer service center position.
• Strong written and oral communication skills in English.
• Previous experience using MAXIMO preferred. Must have familiarity with Excel.
• Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers.
• Strong decision making and analytical skills.
• Strong work ethic and team player mentality.

Work Environment

• Be able to stand, push, pull, bend, kneel, and stretch for extended period of time.
• Be able to lift 25 lbs.

This position is located at the United States Naval Academy. The hourly rate of pay is $20.70 per hour and includes a comprehensive benefits package, 11 paid holidays and free parking.

This job description is subject to change by the employer as the needs of the employer and requirements of the job change.

Disclaimer

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

J&J Worldwide Services CBRE Government and Defense Business is thrilled at the opportunity for you to apply to one of our roles. The base salary range for this position is $20.70. This position may also be eligible for a wide range of competitive benefits that can include but not limited to medical, well-being, financial planning and short-term incentives benefits.

Due to compliance requirements imposed by a federal contract, this position may be filled by U.S. Persons only. U.S. Persons includes U.S. citizens, U.S. nationals, lawful permanent residents, individuals granted refugee status in the U.S., and individuals granted asylum in the U.S.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)
Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Full-time

Job function

• Job function Other
• Industries Facilities Services

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