Retail Customer Service & Inbound Phone Sales Job Annapolis area,Maryland USA,Customer Service/HelpDesk

We're looking for a warm, sales-minded Retail Customer Service & Inbound Phone Sales Associate to be one of the first voices and faces our customers experience.

You’ll answer incoming phone orders, help walk-in customers find the right arrangement or gift, and make sure every order is entered accurately — from the recipient's address to the exact wording on the card.

This is a great fit for someone who enjoys people, isn’t afraid to suggest an upgrade, and takes pride in getting the details right.

What You'll Do

Answer inbound phone calls promptly and professionally, and convert callers into confident, satisfied customers
Recommend the right arrangement, price point, and add-ons (premium tiers, vases, chocolates, balloons, plush) for each occasion — upselling naturally, without being pushy
Accurately enter phone and walk-in orders into our point-of-sale system, capturing recipient details, delivery instructions, and card messages exactly as requested
Confirm and clearly document any special requests or changes to existing orders so nothing gets lost between sales and design
Provide friendly, knowledgeable service to walk-in customers shopping for flowers, plants, and retail gifts
Operate the register and process payments accurately
Coordinate with the design and delivery teams on order timing, substitutions, and last-minute changes
Gather initial details on wedding and event inquiries and route them to our events team
Help with opening/closing duties, restocking, and keeping the retail floor looking its best
Bring a positive, can-do attitude during our busiest stretches — Valentine's Day, Mother's Day, Christmas, wedding season, and other peak periods
Other duties as assigned

What You Bring

1+ years of customer service, retail, or call center experience preferred

Strong verbal communication and active listening skills

Comfortable multitasking — answering a ringing phone while helping a walk-in customer

Basic computer skills and the ability to learn new software quickly

A sales-oriented mindset — comfortable suggesting an upgrade or add-on when it genuinely fits the customer's need

Reliable, punctual, and a genuine team player

Available to work a schedule that includes weekend shifts

High school diploma or equivalent

Floral or plant knowledge is a plus, but not required — we’ll train you on our products

Physical Requirements

Stand for extended periods during shifts
Occasionally lift and carry up to 25 lbs (product boxes, buckets, arrangements)
Use a phone headset and computer for extended periods

Schedule & Compensation

This is a full-time position, approximately 30–40 hours per week, including weekend shifts. Pay: $18-$20.00 per hour to start, based on experience