Customer Success Specialist

At Crabtown Cleaning LLC, we believe great service starts with great people. The Customer Success Specialist plays a critical role in creating a smooth, positive experience for both our customers and our internal team. This position serves as the primary point of contact for customer communication, scheduling, and administrative coordination, helping keep daily operations running efficiently and professionally.

• Answer and respond to customer phone calls, texts, and emails promptly and professionally
• Assist customers with scheduling, rescheduling, quoting, and general service inquiries
• Communicate clearly, warmly, and confidently while upholding Crabtown's service standards

• Schedule and adjust residential cleaning appointments accurately
• Coordinate with internal team members to support daily schedule flow
• Help minimize disruptions by proactively identifying and addressing scheduling challenges

• Maintain accurate customer records in the CRM system
• Complete data entry and updates with attention to detail
• Greet and assist office guests in a friendly, professional manner
• Ensure visitors feel welcomed and supported
• Support general office and administrative tasks as needed

• Customers feel heard, cared for, and confident in our service
• Schedules are accurate, organized, and well-communicated
• Internal team members feel supported and informed
• Systems and records are consistently up to date

• Strong customer service and communication skills (phone, text, and email)
• Highly organized with excellent attention to detail
• Comfortable using computer systems, CRM software, and scheduling tools
• Dependable, punctual, and accountable

• Award-winning, locally owned company
• 4.9 Google rating
• Clear workflows, structured processes, and thoughtful training
• Supportive, appreciative work environment

This is an in-office position in Annapolis, MD. The role requires consistent attendance and collaboration during scheduled hours to support customers and operations effectively.

• Schedule:
  
  Monday-Friday, 9:00 am-2:00 pm
• Hours:
  
  Approximately 30 hours per week
• Pay: $18/hour starting
• Location:
  
  In-office, Annapolis, MD