Technical Solutions Engineer

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

• Reports to the Director of Americas Region for Global Solutions & Sales Engineering and works closely with NTT Data GDC Sales Representatives and Client Success Managers to develop a thorough understanding of Enterprise and Retail customers’ technical requirements.

• Executes the technical solutioning of Enterprise and Retail client requirements in alignment with NTT Data GDC company goals and objectives.

• Gathers client technical requirements and collaborates with other NTT Data GDC teams including Sales, Client Success, Integration/Deployment Services, Design Management, and Construction to oversee the development, design, and delivery of complex electrical and mechanical solutions, ensuring they meet the highest standards of quality and performance.

• Participates/Leads the preparation of the technical response package for client requests and communicates solutions back to the client in a timely manner.

• Drives innovation within the Global Solutions & Sales Engineering team, staying up-to-date with the latest Data Center industry trends and technologies.

• Works closely with the overall Global Product & Sales Strategy team and consults/assists in capacity and space planning with Space/Capacity Management teams.

• Works with the Fit-out teams to implement solutions in existing spaces.

• Demonstrates proficient understanding of mechanical and electrical data center design concepts and differentiators (liquid cooling, maintainable fault tolerant power, security redundancy, etc.).

• Supports NTT Data GDC Legal teams in contract and lease reviews, ensuring terms align with both the customer’s and NTT Data GDC requirements.

• Works closely with NTT Sales Representatives, Product Management, SMEs, design, construction, operations, legal, and customer support teams to ensure seamless integration of solutions and successful project delivery.

• Exceptional problem-solving and analytical skills, with the ability to think strategically and make data-driven decisions.

• Able to mark-up electrical and mechanical single lines, as well as floor plan layouts of equipment and systems in AutoCAD, Bluebeam or other drafting software.

• A thorough understanding of modern data center and IT client requirements and environments with a primary focus on wholesale customers and their data center requirements.

• Proficient with software application such as AutoCAD, CFD Modeling, Visio, Word, Excel, Power Point, Project Outlook, SharePoint and Salesforce.

• Comfortable speaking/presenting to groups of all sizes.

• Able to work in a team/cross-team/multi-site environment.

• Manages stress and/or fast-pace effectively.

• Excellent problem solver/creative thinker.

• Engages customers to extract critical technical and business drivers that may position client deliverables.

• Effective at working with 3rd party contractors and vendors to aid in the design of customer infrastructure deployment requirements.

• Ability to develop and write a bill of materials and scope of work to meet large customer infrastructure deployment requirements.

• Maintains familiarity with competitive offerings to effectively position products and solutions in a competitive environment.

• Must possess effective oral and written communications and strong analytical and problem-solving skills.

• Two or Four-year college engineering degree or bachelor’s degree from an accredited institution preferred. Preferably mechanical or electrical engineering discipline(s).

• Relevant tenured (5+ year) experience or other industry certifications will be considered in lieu of degree.

• Previous relevant experience in a similar technical role including pre-sales support, operations, design consulting, construction

• Previous technical Pre-Sales and/or Project Management experience highly desired

• Experience dealing with internal and…