Entertainment & Gaming Attendant, Customer Service Rep

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable.

Pay Rate: $18.00

Schedule: 11:00 pm – 7:00 am (shift work)

Basic Function: Ensure that an appropriate number of cars is kept on location throughout the shift, cars are parked in an appropriate fashion, and the lot is kept clean and presentable.

• Direct incoming customers to available parking spaces.
• Count vehicles on location throughout shift, as needed.
• Write and issue violation warnings to tenants and visitors who violate garage policies.
• Patrol transient and reserved parking levels on foot or in customized motor carts, if applicable.
• Assist customers who have forgotten where they parked their vehicle.
• Maintain punctuality, work uniform, and presence on all scheduled days.
• Assist customers courteously and direct them to the Facility Manager if more assistance is needed.
• Control traffic at entrances and exits as needed.
• Assist with maintenance and repair of parking equipment and other general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or other unusual occurrences to the Facility Manager.
• Communicate debris, water, oil spills, and other hazards to garage office.
• Substitute for Valets when authorized.
• Have a thorough knowledge of all areas of the garage and major surrounding streets, landmarks, and freeways.
• Assist Facility Manager with other duties as needed.

Education / Experience: Less than high school education or at least one month of related experience, training, or an equivalent combination.

License: Valid state‑issued driver’s license required only if the role involves driving a company vehicle.

Availability: May require ability to work 2nd shift, 3rd shift, and/or weekends.

Language

Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence; ability to present information one‑on‑one to customers and employees.

Mathematics: Ability to perform basic arithmetic with numbers up to 2‑digit, and use units of American money.

Appearance: Maintain neat and clean appearance; uniform required at all times.

Physical Demands: Regular standing, walking, use of hands to handle cash and equipment; occasional sitting, climbing, balance; occasional lifting or moving up to 25 pounds.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Annapolis, MD