Mortgage Servicing Associate

• Title Mortgage Servicing Associate
• Type Full Time
• Experience 1 Year
• Function Executive
• Location Annapolis, MI, United States
• Company Shore United Bank

Shore United Bank offers personal and business banking, loans, mortgages, digital banking, and financial services tailored to community needs.

The bank is looking for a Mortgage Servicing Associate who will be responsible for executing daily functions of the Mortgage Servicing Department to ensure that all loan accounting records are maintained with accuracy and integrity while meeting all regulatory and Bank loan policy and procedure requirements

Primarily review of loan maintenance and required source documents

Complete documented quality control processes to ensure the accuracy of loans serviced by our Secondary Market vendor

Deliver reliable customer service; maintain and review loan reports; and communicate with appropriate personnel.

• High School Diploma or GED equivalent

• 1 year of experience in banking or mortgage servicing (required)

• Communicate and document loan payoffs to external and internal requests.
• Complete mortgage verifications upon receipt.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness, and the Company’s compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
• Ensures prompt, efficient, and courteous delivery of loan servicing to appropriate bank personnel and compliance.
• Oversee sub servicing’s methods to include, but not limited to, ensuring secondary market loans are boarded accurately, monitoring of reports, and general oversight.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.
• Process and reconcile daily payments received for secondary market loans.
• Review loan maintenance and required source documents. Investigate and resolve discrepancies as needed regarding loan maintenance.

• Excellent communication skills
• Knowledge of mortgage processes
• Problem-solving and multitasking abilities
• Proficiency in data entry systems
• Strong attention to detail

• Attention to detail required
• Fast-paced, deadline-driven tasks
• Office-based or hybrid work environment
• Regular computer and phone use
• Standard weekday hours, occasional overtime

• 401 (k) savings plan with up to a 4% company match
• Community involvement opportunities
• Employee Stock Purchase Plan
• Generous paid time off and paid sick time
• Opportunity for growth and advancement
• Paid parental leave
• Paid training program and continuous training sessions

Shore United Bank is an Equal Opportunity Employer.