Credit and Collections Manager; Annapolis, MD

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Annapolis, MD, US

5 days ago Requisition

Salary Range: $ To $ Annually

Credit

Director of Financial Operations

Annapolis, MD (Headquarters)

Exempt (Not Eligible for Overtime) — This position is classified as Exempt under the Fair Labor Standards Act, meaning the incumbent is not eligible for overtime compensation based on the executive or administrative nature of the role.

Full-time, 40 hours per week; schedule as assigned

This position carries supervisory responsibility for all personnel within the Credit Department, including training, development, performance evaluation, and day-to-day direction of credit staff.

The Credit Manager is responsible for evaluating the creditworthiness and credit needs of both prospective and existing customers with the objective of minimizing total outstanding accounts receivable and bad debt exposure across the organization. This position oversees all credit operations, including the establishment and management of customer credit accounts, the administration of credit holds, and the timely collection of outstanding balances.

The Credit Manager works in close collaboration with the Sales, Customer Service, and Finance departments to align credit practices with broader organizational goals.

The following duties are considered essential functions of this position. Other duties may be assigned.

• Maintains Days Sales Outstanding (DSO) and accounts receivable performance metrics, monitors accounts within established terms, minimizes 30+ day balances, and directs collection of finance charges to reduce bad debt exposure.
• Manages all credit customer accounts across the organization, conducting regular reviews of payment history, account status, and creditworthiness in accordance with company credit policies.
• Evaluates and processes credit applications, including credit reports, references, financial information, and verification of submitted information; issues formal credit approvals or denials.
• Establishes customer credit limits and payment terms and enforces service holds, COD requirements, or account closures when customers become overextended or fail to meet credit standards.
• Monitors customer financial condition, credit exposure, and payment trends and proactively recommends changes to credit limits, terms, or account status based on risk.
• Partners with Sales and Operations on large or high-risk projects, monitoring project exposure, contract values, outstanding invoices, retainage, and payment status throughout the project lifecycle.
• Prepares monthly accounts receivable aging reports and communicates credit holds and high-risk accounts to Finance, Sales, and Customer Service.
• Develops and oversees the company’s collection strategy, establishes collection priorities and escalation procedures, monitors customer payment commitments, and holds the Credit Department accountable for weekly and monthly collection goals.
• Partners with Sales, Operations, and Billing to identify and resolve project-related billing and payment issues, including disputes, change orders, retainage, and missing documentation.
• Coordinates with legal counsel on delinquent or disputed accounts, prepares supporting documentation, and represents the company in collection proceedings as required.
• Oversees the company’s lien and construction remedy process, including monitoring lien eligibility, ensuring required notices and documentation are…