Intake Coordinator

About the Company

Local Infusion is a venture‑backed healthcare company shaping the way care is delivered to patients with chronic autoimmune disease on specialty infusion medications. Our focus on patient experience, technology, and clinical integration allows us to deliver a differentiated care model that leads to lower costs for patients and enhanced outcomes.

You will serve as the primary point of contact for patients and referring providers, managing insurance pre‑authorizations, benefit investigations, and referral documentation. This full‑time, on‑site position will be based in Annapolis and will require prior experience reading medical charts and working on insurance pre‑authorizations.

• Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation
• Liaison with referring providers to obtain documentation necessary for treatment and communicate status of their patients
• Communicate referral process and status to patients in a customer‑centric way
• Openly communicate with referring/prescribing providers
• Assist in maintaining medical inventory and office supplies
• Complete a 6‑week training plan to help you succeed in your role

• Passion for Patient Care, and Delivering Exceptional Patient Experiences
• Health Care Experience Required
• Prior Experience in Infusion is Preferred
• Insurance Prior Authorization Experience
• Medical Terminology Experience
• Overall Medical Insurance Experience
• Ability to quickly grasp new apps
• Experience and strong familiarity utilizing Electronic Health Records (EHR) systems

Local Infusion is a respectful and upbeat team united by our mission of shaping the way specialty infusion care is delivered. We are highly ambitious, but understand that in order to do a great job, we have to take care of ourselves; we expect that you will have time and energy devoted to your families, friends and hobbies.

• Salary starting at $25/hr
• Medical, dental, and vision insurance through our employer plan
• Short‑ and long‑term disability coverage
• Matching 401k
• 15 Days PTO — and we want you to take it!
• Competitive paid parental leave and flexible return to work policy

Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.