Custodial Worker; Housekeeper

Custodial Worker (Housekeeper)

Location:

Navy Region Naval District Washington Fleet and Family Readiness (FFR)

The purpose of this position is to provide quality and efficient housekeeping services to guests or guest areas while maintaining the highest level of customer service.

• Perform varying degrees of complexity in cleaning processes; demonstrate proficiency in daily service, check‑out, deep cleaning, and special project cleaning assignments based on Lodging program cleaning standards.
• Vacuums, sweeps, and mops floors; dusts, polishes, cleans, and moves furniture.
• Remove trash, place in dumpsters, and replace liners.
• Place proper number of amenities in room including consumables/non‑consumables, linen, kitchen, and bathroom.
• Remove and replace bed linen, inspect mattresses and pull‑out sofas, and move/re‑position beds upon guest checkout, weekly, or at a guest's request.
• Clean walls, doors, ceilings, stand‑up/ceiling fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds, and curtains.
• Clean coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves; program respective clocks/​time.
• Ensure dishwashers are clean and in working condition.
• Clean vanities, mirrors, hardware, cabinets/shelving, toilets, bath tubs/shower stalls, tile, and bathroom exhaust fans; replace bathroom terry and linens including shower curtains.
• Clean irons, remove excess water, replace as necessary; clean ironing boards and ensure proper functionality; maintain luggage racks and ensure adequate number of clean male/female hangers in closets.
• Clean washers and dryers and ensure machines are operational.
• Ensure in‑room guest directories are clean; TV’s are clean and programmed to proper channel and volume, alarm clocks properly programmed, and in‑room phones are clean, properly programmed, and in working condition.
• Clean common area spaces including vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms and storage spaces.
• Perform deep cleaning as required by program standards, including defrosting refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture, cleaning normally hidden areas, carpet cleaning, cleaning walls/woodwork, and other such tasks.
• Count, sort, inspect, and prepare linen for operational use.
• Apply Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and apply appropriate NGIS protocols during daily service activity.
• Complete maintenance requests for items broken, defective, or in need of replacement.
• Perform basic, routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary.
• Maintain the cleanliness, inventory, and organization of housekeeping carts and linen carts.
• Report any damages or valuables (large amounts of cash, jewelry, or confidential/sensitive information) left out in the open by guests to the Supervisor.
• Report any activity that appears unsafe, illegal, or suspicious to the Supervisor.
• Interact professionally with guests and other team members, display a positive attitude, utilize effective communication skills, and assist guests including answering questions concerning hotel facilities and providing information about on‑base and local attractions.
• Communicate with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval by that specific guest.
• Maintain key control for assigned key and report any issues immediately to the Supervisor.

• Must pass all applicable records and background check.
• Must successfully pass the E‑Verify employment verification check; any discrepancies must be resolved as a condition of employment.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• This position is subject to the possibility of workdays on weekends and holidays, as well as rotating shifts, often consisting of…