Windows Desktop Engineer - TS​/SCI w​/Poly

WINDOWS DESKTOP ENGINEER

Advance how our customers operate while you advance your career. Join GDIT as a Windows Desktop Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT HOW A WINDOWS DESKTOP ENGINEER WILL MAKE AN IMPACT Advanced Technical Support

• Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
• Diagnose and resolve complex hardware and software problems.
• Perform root cause analysis for recurring issues and implement permanent fixes.

System Maintenance and Optimization

• Ensure the stability, security, and performance of Windows desktop systems.
• Apply patches, updates, and configuration changes to maintain compliance and security standards.

Incident and Problem Management

• Manage and resolve high-priority incidents and problems within SLAs.
• Document resolutions and create knowledge base articles to improve future support processes.
• Conduct post-incident reviews to identify improvements.

Collaboration and Project Support

• Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
• Assist in the design and implementation of new technologies and solutions.

User Support and Training

• Provide guidance and training to Tier 1 and Tier 2 support staff.
• Assist end-users with complex technical issues and provide advanced troubleshooting.

Documentation and Reporting

• Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
• Generate reports on system performance, incident resolution, and other metrics as required.

WHAT YOU’LL NEED TO SUCCEED

• Education:
  
  Bachelor of Arts/Bachelor of Science
• Experience:
  
  5+ years of related experience
• Technical skills:
  Windows operating systems (Windows 10, Windows 11) and related technologies
• Security clearance level: TS/SCI w/Poly
• US citizenship required

• Strong understanding of hardware components, peripheral devices, and drivers.
• Experience with system imaging, deployment, and management tools.
  • SCCM
  • MDT
• Advanced troubleshooting skills and ability to diagnose complex issues.
• Excellent communication and interpersonal skills.
• Strong documentation and organizational skills.
• Experience with scripting and automation (e.g., Power Shell).
• Knowledge of ITIL framework and best practices.
• Experience with endpoint security solutions.
• Familiarity with cloud services and integration (e.g., Microsoft Azure).

Required

Skills and Abilities

Proficiency with Active Directory, Group Policy, and network configurations

This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required. Location

On Site

Certification Required

Comp TIA Security+ - CompTIA

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support:
  An internal mobility team focused on helping you achieve your career goals
• Rewards:
  Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community:
  Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

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