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Technical Support Analyst
Job in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listed on 2025-12-18
Listing for:
The Maryland General Assembly
Full Time
position Listed on 2025-12-18
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Technical Support Analyst – Office of Operations and Support Services (OOSS)
Maryland General Assembly
Department of Legislative Services
Recruitment Notice
Position: Technical Support Analyst
Office: Office of Operations and Support Services (OOSS)
Salary: $58,000 – $70,000 based on experience and qualifications
Final date to receive applications: December 23, 2025
Team Member Benefits: to Learn More
Responsibilities- Provide technical assistance and support for issues related to computer systems, software, and hardware
- Perform annual hardware and software upgrades in a team environment and independently
- Identify technical problems with local area networks and wireless connections
- Effectively troubleshoot local and network printers
- Diagnose, troubleshoot, and resolve technical issues in person, over the phone, or remotely in a timely manner
- Utilize Help Desk Management Application to track calls, tickets, and inventory
- Lift, unpack, pick up standard desktops, laptops, printers, and associated hardware and deliver to DLS offices within the complex
- Assist with special projects as needed
- Bachelor's Degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems, or other information technology related field required
- 4 years of experience working on technical support related primary duties listed above may be substituted for education requirement
- Excellent communication and customer service skills necessary to assist non-technical users with computer systems and applications
- Working knowledge of Microsoft Windows 11 and Microsoft Office 365
- CompTIA A+ certification preferred; if not, must complete within one year of hire date
- Available to work overtime as required to meet legislative deadlines
Email Resume and Cover Letter to jobsyland.gov and include code 11-25. The cover letter should state the reasons for interest in the position, any relevant experience, and availability to begin work.
Seniority LevelEntry level
Employment TypeFull-time
Job FunctionInformation Technology
IndustriesLegislative Offices
Benefits- Medical insurance
- Vision insurance
- Pension plan
- Tuition assistance
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