Queue Coordindator; Level 2 Security Clearance

Position: Queue Coordindator (Level 2) with Security Clearance
Location:

Annapolis Junction, MD Clearance:
Active TS/SCI with Full Scope Polygraph

Shift: (Full time Sunday - Thursday 10 pm - 6 am)

Qualifications:

* High School and 4 years of customer service or
* Bachelor's degree and one year of Help Desk

Job Description:

* Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers.
* Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
* Help provide technical assistance and support for Workflow Management services
* Monitor and support ticket workflows
* Review, assign, reconcile and support the management of tickets throughout their lifecycle
* Help coordinate with IT service providers and communicate outages and plans for recovery

Physical Requirements:

* Must be able to remain in a stationary position 50%
* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
* The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations
* Working with Data
* Move about freely in a laboratory setting
* Repetitive Motions