More jobs:
Queue Coordindator; Level 2 Security Clearance
Job in
Annapolis, Anne Arundel County, Maryland, 21401, USA
Listed on 2025-12-19
Listing for:
Triune Solutions, LLC
Full Time
position Listed on 2025-12-19
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Location:
Annapolis Junction, MD Clearance:
Active TS/SCI with Full Scope Polygraph
Shift: (Full time Sunday - Thursday 10 pm - 6 am)
Qualifications:
* High School and 4 years of customer service or
* Bachelor's degree and one year of Help Desk
Job Description:
* Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers.
* Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved.
* Help provide technical assistance and support for Workflow Management services
* Monitor and support ticket workflows
* Review, assign, reconcile and support the management of tickets throughout their lifecycle
* Help coordinate with IT service providers and communicate outages and plans for recovery
Physical Requirements:
* Must be able to remain in a stationary position 50%
* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
* The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations
* Working with Data
* Move about freely in a laboratory setting
* Repetitive Motions
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