Technician: Technology

JOB SUMMARY

Provides technical support to staff, teachers, and students in the use of approved software and hardware for traditional classrooms and virtual environments. Answers technical questions of all end users. Responds to support requests and performs assigned projects. Projects and requests may involve computer setup and configuration, hardware and software troubleshooting, following inventory procedures, and limited end‑user demonstrations. This work involves daily, weekly, and monthly technical responsibilities relating to the efficient and optimal operation of technology equipment.

Travels between work locations during normal business hours.

• Administers AACPS policies regarding use of computers and data access (e.g., installing software, security, etc.) for the purpose of ensuring compliance with district policy and Technology guidelines.
• Provides in‑person or virtual school staff with available technical resources, assistance, documentation and support via phone, email, in person or using remote tools for the use of approved technology, including hardware, software, and the internet while adhering to the established Technology Support Services (TSS) policies and procedures.
• Installs, uninstalls, reimages, configures, upgrades, troubleshoots, tests, and diagnoses wired and wireless desktop and laptop computer systems, system peripherals as well as load, following district‑established procedures, district approved desktop/laptop software.
• Uses the district provided Help Desk ticket system to open, track, document actions, monitor, elevate and resolve all customer service requests in a timely manner. (Requests for service may be presented via telephone, face‑to‑face, e‑mail, or using the district Help Desk ticket system.)
• Provides basic troubleshooting of network issues, regular visual checks of server room conditions; temperature, power, alert lights and beeps, removal of virus, spyware/malware, and malicious code, and makes appropriate notification to Technology staff following established procedures.
• Maintains a variety of manual and electronic files and/or records (e.g., permissions levels, network identification, security access, licenses, work logs, etc.) for the purpose of documenting activities, providing reference and audit trails as well as maintaining workstation functionality (e.g., install patches and/or upgrades, imaging systems, etc.) for the purpose of ensuring availability of desktop/laptop and server functionality for all users.
• Performs established procedures, tasks, and provides support related to the Technology Refresh program, technology‑based testing, opening (fall) and closing (summer) of assigned schools.
• Performs established procedures and tasks for Technology and Sensitive Items inventory. Responsible for verifying technology inventory on a yearly basis based on AACPS inventory policies and responsible for audits.
• Responsible for the use, care and maintenance of all issued equipment according to district policy and technology guidelines as well as maintains a neat and organized workspace.
• Attends meetings as assigned for the purpose of conveying and/or gathering information required to perform functions and job‑related duties. May participate in Technology related projects.
• Performs other related duties as assigned within the same classification or lower.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or Equivalency Certificate required.
• Other: 10 hours of technology classes preferred; or
• Associate’s Degree Information Technology or related field of education from a regionally accredited college or university preferred; or
• Other:
  Certificates in the Technology Field including but not limited to:
  CompTIA A+, CompTIA Security+, CompTIA Network+, CompTIA IT Fundamentals, Microsoft 365:
  Modern Desktop Administrator…