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SaaS Support & Incident Analyst — EdTech; K-12
Job in
Annapolis, Anne Arundel County, Maryland, 21403, USA
Listed on 2026-01-01
Listing for:
Public Consulting Group
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
A leading public sector solutions firm in Annapolis is seeking a support desk agent to manage requests in a fast-paced environment. The role involves interacting with customers through the Zendesk platform and ensuring timely resolution of tickets. Responsibilities include providing customer service for K-12 education software, accurately documenting incidents, and collaborating with various stakeholders. Candidates should have excellent communication skills, relevant educational background, and 3+ years in SaaS support.
A comprehensive benefits package is offered.
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