ServiceNow Implementation Specialist

Overview

Job Title: Service Now Implementation Consultant

Location: Remote (US)

Job Type: Independent Contractor

Pay Rate: $40-$50 per hour

About Cayuse Commercial

Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.

We are seeking a talented and driven Service Now Implementation Specialist to join our remote team. This role is ideal for someone passionate about delivering exceptional solutions using the Service Now platform, with a focus on some of the following ITOM, ITSM, APM, and CMDB implementations. You'll work closely with cross-functional teams to design, configure, and deploy Service Now modules, ensuring seamless integration and maximum value.

• Implement and configure Service Now modules that may include ITOM, ITSM, APM, CMDB, HAM, and SAM.
• Design and deploy end-to-end solutions using Service Now best practices.
• Conduct requirements gathering and collaborate with stakeholders to deliver customized solutions.
• Manage and maintain CMDB, ensuring accurate data modeling and integrations.
• Provide technical guidance and mentorship to junior team members.
• Develop documentation including technical specs, workflows, and test cases.
• Stay current on Service Now updates, features, and certifications.

Required Qualifications:

• 2–5 years of hands‑on experience implementing and configuring Service Now.
• Service Now Certified System Administrator (CSA) certification – Required
• Strong knowledge and experience with various modules including (all not required): ITOM (Discovery, Event Management, Cloud Management), ITSM, CMDB, APM (Application Portfolio Management), HAM (Hardware Asset Management).
• Experience integrating Service Now with third‑party systems and tools.
• Excellent problem‑solving skills and a detail‑oriented mindset.
• Effective communication and stakeholder engagement skills.

Preferred Qualifications:

• Additional Service Now certifications such as SAM (Software Asset Management), APM, HAM, ITOM, CMDB.
• Experience working with Agile/Scrum methodologies.
• Familiarity with scripting in Service Now (JavaScript, Flow Designer).

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.

USD $40.00 - USD $50.00 /Hr.