Digital Strategy Partner

Company

Highmark Health

Job Description JOB SUMMARY

As a Digital Strategy Partner, you'll work on shaping and executing the organization's digital vision in solving key customer and business problems. The incumbent will work closely with our omni-channel Product Managers in establishing how digital experiences align with business goals/objectives and deliver on customer needs across multiple digital channels, maximizing the value and power of our digital capabilities. This will include establishing the metrics of success that will show us how our digital capabilities meet those objectives.

This team member will consider market trends, tech trends, customer behavior data, performance data, customer journey analytics, amongst other data sources to recommend ways that digital channels can contribute to achieving our goals. Key activities include but are not limited to: defining and shaping digital strategy, identifying opportunities to solve business problems with digital technologies, conducting market research, external benchmarking and competitive analysis, conducting data analysis, collaborating with cross-disciplinary product teams (i.e., Product Managers, Designers, Strategists) to develop product roadmaps and initiatives, collaborating with Digital Product Management to bring strategy to life through our digital products, and working with and managing our vendor partners and other stakeholders who support our digital experiences.

This role is designed for a big picture thinker and team player - someone who loves architecting digital experiences, driving innovation, and working in a highly matrixed environment!

ESSENTIAL RESPONSIBILITIES

• Lead or support key strategic initiatives across Enterprise. Role will vary depending on initiative, but will include elements of team leadership, problem-solving, data analysis, project management, communication, and implementation support. Will participate on a portfolio of projects.
• Participate in the development of strategic plans for the Enterprise and the key business units of the Enterprise.
• Support the team in identifying, clarifying, and resolving complex issues critical to the success of the initiative.
• Support the identification of initiative impacts with other strategic initiatives to ensure alignment of the overall strategy.
• Help develop standard analytics and processes to use in leading various strategic initiatives.
• Play a role in shaping the culture and skill set of the organization.
• Other duties as assigned or requested.

EDUCATION Required

• Bachelor's Degree in Business, or related field, or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred

• Master's Degree in Business, or related field.

EXPERIENCE Required

• 5 years of experience in Strategic Planning or related work experience in Business or Healthcare or equivalent combination of experience and education
• 2 years of consulting experience (external or internal) or equivalent combination of experience and education

Preferred

• 6 years of experience in payer, hospital system, or care delivery industry
• Experience influencing change in complex organizational systems

SKILLS

• Ability to solve complex conceptual and operational problems; potential ability to lead teams in problem-solving exercises
• Strong quantitative and analytical skills
• Demonstrated influencing, and teamwork skills
• Basic project management skills
• Focus on impacts to the customer of decisions rendered
• Proactive in driving change and continuous improvement
• Strong emotional intelligence, with servant leadership mindset
• Commitment to development of others and self

Language (Other than English)

• None

Travel Requirement

• 0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type

• Office-based

Teaches / trains others regularly

• Occasionally

Travel regularly from the office to various work sites or from site-to-site

• Rarely

Works primarily out-of-the office selling products/services (sales employees)

• Never

Physical work site required

• Yes

Lifting: up to 10 pounds

• Constantly

Lifting: 10 to 25 pounds

• Occasionally

Lifting: 25 to 50 pounds

• Never

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines…