Network Operations Center Technician

This range is provided by MSR Technology Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$33.00/hr - $34.00/hr

MSR Technology Group DBA Infomatics has been an Inc 500/5000 corporation for the last 7 years in a row. We have an urgent need for Network Operations Center Technician
, and this is an Onsite role in Annapolis, MD, 21401. Please find the job details below.

Title:
Network Operations Center Technician

Location:
Annapolis, MD, 21401

Duration:
Long Term Contract

Pay Rate: $34 per hour on W2 with benefits

This is SWING SHIFT! hours are 3pm-11:30pm EST. This will not be a rotating shift, so the selected candidate can plan on these working hours. This is a 24 x 7 x 365 Operation Center which requires working some weekends and holidays.

Position

Description:

Senior Network Operations Center Technician will contribute to the Tier 2 CAS Network Operations Center (NOC). This position is responsible for the incident management of customers within the CAS Operational and for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from Collins Aerospace CAS customers and Business Units.

This position is for SWING Shift 3pm-11:30pm EST

Primary Responsibilities:

• Monitors network management system and engages telecom providers to drive restoral efforts.
• Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
• Solves systems and network problems/questions with limited scope and complexity.
• Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
• Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units.
• Takes guidance from other team members or management to resolve less routine issues.
• Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
• Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
• Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
• Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
• Participates in network solutions design and configurations.
• Analyzes issues and provides customers with guidance to resolve problems, THIS INCLUDES GREAT FOCUS AND ATTENTION TO DETAILS
• This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
• EFFICIENT S INCLUDES TAKING ON MULTIPLE RESPONSIBILITIES, PRIORITIZING AND DELEGATING
• Candidates will be required to train on three all NOC (3) positions, Transport, Data Link, Applications in 4-6 months. These positions will be trained one by one from a span of 3 weeks to a month and a half.
• Transport
  – Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc.
• Data Link
  – Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.
• Applications – Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.

Required Qualifications:

• This position requires AA/AS degree or other 2-year post high school training w/ a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience
• Network+ Certification
• Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
• Knowledge and understanding of ITIL/ITSM concepts and practices.
• Experience with HSRP/BGP routing protocols.

Preferred Qualifications:

• CCNA Certification
• Knowledge of Remedy, Netcool, Office 0365, Service Now

If you have the above skills/experience, please share your resume in confidence to:

EOE

• Mid-Senior level

• Contract

• Manufacturing and Engineering
• Industries:
  Manufacturing, Engineering Services, and Aviation and Aerospace Component Manufacturing

Medical insurance

Vision insurance

401(k)

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