Tech- _Non-Cleared - Information Technology - Analysts

Job  Annapolis , Maryland Job Type: Contract Added - 2 days ago

Innova Solutions is immediately hiring a
NOC Technician

• Position type:
  Full-time, Contract
• Duration: 12 months, with
  possible extension
• Location:
  Annapolis, Maryland 21401
• Shift: MID Shift 11:00 pm to 7:30 am:
  Monday-Friday

As a Network Operations Center Technician/ NOC Technician, you will:

• Monitor network systems, routers, switches, firewalls, circuits, and communication equipment.
• Troubleshoot network, system, and connectivity issues and elevate when needed.
• Track and update incidents in ticketing/incident management tools.
• Work with telecom providers to restore network services.
• Support IP networks, messaging systems, and air-to-ground communication systems.
• Provide technical support and excellent customer service to internal and external customers.
• Monitor Transport, Data Link, and Application environments.
• Analyze alerts, identify root causes, and resolve operational issues.
• Handle multiple tasks simultaneously while prioritizing critical incidents.
• Participate in network configuration, maintenance, and system performance monitoring.
• Work in a 24/7 NOC environment, including weekends and holidays.

• Network+ Certification
• Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
• Knowledge and understanding of ITIL/ITSM concepts and practices.
• Experience troubleshooting Cisco devices.
• Experience with HSRP/BGP routing protocols.
• This position requires an AA/AS degree or other 2-year post-high school training with a minimum of 1-2 years of relevant experience OR
• HS Diploma/GED with 2 years of experience

• CCNA Certification
• Knowledge of Remedy, Netcool, Office 0365, Service Now

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

Pay Range*: $27.00 to $32.00 per hour

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:
Innova Solutions offers benefits( based on eligibility) that include the following:
Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal &  protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, )
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & Hire Genics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business…