Tier 2 Support Specialist

Columbia Technology Partners is seeking a Tier 2 Support Specialist to join a mission-focused team supporting enterprise IT operations. This role provides advanced technical support for escalated user issues, maintains critical systems and applications, and helps ensure the reliability, security, and performance of the IT environment.

This position requires a strong troubleshooting background, hands-on systems administration experience, and the ability to work independently in a fast-paced operational environment.

• Regular shift:
  Sunday through Thursday, 10:00 PM - 6:00 AM
• Initial training period:
  Monday through Friday, 6:00 AM - 2:00 PM

• Provide Tier 2 support for escalated service desk incidents and requests.
• Troubleshoot and resolve system, application, network, and user access issues.
• Monitor, maintain, and support servers, operating systems, and enterprise applications.
• Install, configure, deploy, and upgrade hardware, software, and system tools.
• Perform system health checks, patching, updates, and configuration management activities.
• Support account administration, permissions management, and access control processes.
• Respond to system alerts, outages, and incidents, including root cause analysis and corrective actions.
• Utilize monitoring tools to track system performance, availability, and capacity.
• Assist with implementation of security controls, endpoint protection measures, and compliance initiatives.
• Document system configurations, procedures, standards, and operational processes.
• Collaborate with infrastructure, network, security, application, and help desk teams to improve service delivery and support ongoing projects.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or another technically relevant field and 5 years of related experience
  .
• In lieu of a degree,
  10 years of relevant experience supporting enterprise IT environments.
• Experience providing Tier 2 or advanced technical support in a help desk, service desk, or systems administration capacity.
• Experience troubleshooting Windows-based systems, applications, user accounts, and network connectivity issues.
• Familiarity with system administration, patch management, monitoring tools, and configuration management practices.
• Strong written and verbal communication skills with the ability to document technical procedures and solutions.

• Experience supporting enterprise server environments and business-critical applications.
• Familiarity with security best practices, access management, endpoint protection, and compliance requirements.
• Experience with incident management, root cause analysis, and operational reporting.
• Knowledge of system upgrades, migrations, and technology implementation projects.

At Columbia Technology Partners, you'll work alongside talented professionals solving complex technical challenges that make a real impact. We offer competitive compensation, comprehensive benefits, opportunities for professional growth, and a collaborative environment where your expertise is valued and your contributions matter.

• U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
• Certification Requirements:
  • DOD 8570 Certification

Founded in 2007, Columbia Technology Partners is a Service-Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation;

our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the…