Field Support Specialist

# Field Support Specialist
* Annapolis Junction, MD
* Full-time
* just now## About this role

We are seeking a skilled and detail-oriented Field Support Specialist to join our team. The ideal candidate will have strong experience with providing hands-on support for Oracle hardware with Solaris and Linux Operating Systems.

Key responsibilities:

- Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.

- Provide on-site service desk coverage.

- Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.

- Maintain on-site ticketing queue for hardware and software requests.

- Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)- Maintain high level of ongoing communication with customer before and during call progression.

- Set and meet delivery target dates to comply with contract support SLAs.

- Escalate customer issues/concerns to leadership as needed.

- Coordinate with data center staff in remote locations to organize access for additional support.

- Create break/fix and work order requests for access to local and remote locations.

- Maintain on-site spares inventory for local use.

- Follow government security policies.

- Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.

Qualifications:

- Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.

- Experience with firmware and software patching of systems from Oracle and Sun Microsystems.

- Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.