Field Support Specialist

Columbia Technology Partners is seeking a skilled and detail-oriented Field Support Specialist to provide hands‑on support for Oracle hardware environments running Solaris and Linux operating systems. This role involves on‑site technical support, troubleshooting, and customer interaction to ensure reliable system performance in mission‑critical environments. The ideal candidate is proactive, customer-focused, and experienced in maintaining and supporting Oracle and legacy Sun Microsystems systems.

• Provide hands‑on support for Oracle hardware environments, including ZFS storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems systems
• Deliver on‑site service desk support and manage local ticketing queues for hardware and software requests
• Troubleshoot and resolve hardware and software issues, including drive replacement, latency issues, power failures, and connectivity problems
• Travel to customer sites to perform break/fix activities and implement hardware solutions
• Provide excellent customer service via email, phone, and messaging platforms
• Maintain consistent communication with customers throughout issue resolution and service delivery
• Coordinate with data center staff at local and remote locations to facilitate access and support activities
• Manage work orders and access requests for on‑site and remote support tasks
• Maintain on‑site spare parts inventory for efficient hardware replacement
• Track and meet service delivery timelines in accordance with contract SLAs
• Escalate customer issues to leadership as needed
• Conduct routine check‑ins with customers to identify and address emerging issues
• Ensure all work is performed in compliance with government security policies

• Minimum 2 years of hands‑on experience supporting Oracle and Sun Microsystems hardware, firmware, and software systems
• Strong troubleshooting skills across Solaris and Linux operating systems in Oracle hardware environments
• Experience performing system patching, updates, and maintenance for Oracle/Sun platforms
• Excellent communication and customer service skills, with ability to work independently in on‑site environments

• U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
• Certification Requirements:
  • DOD 8570 Certification

This position requires an active Security Clearance with appropriate Polygraph.

Founded in 2007, Columbia Technology Partners is Woman‑Owned, Service‑Disabled Veteran Owned Small Business with a specialization in technology and management consulting committed to solving intricate and sensitive technology issues facing corporations and federal agencies. Since its inception, CTP has been instrumental in the technical design, engineering development, operational deployment, and support of key systems. With a proven track record in information security, project management, systems/network engineering, security risk management, vulnerability assessments, and mobile security implementation;

our employees have the experience, expertise, and innovative thinking our customers need for results that exceed expectations. CTP staff have worked closely with both government engineers and management to gather mission requirements, develop the architecture to deliver the needed functionality and assess tools available to meet or exceed the needs of the mission.

At Columbia Technology Partners (CTP), we are united in being the best that we can be as…