IT Specialist

Our client is seeking an IT Specialist to support a federal contract in Ft. Meade, MD.

• Minimum five (5) years of experience supporting information technology operations, communications systems, operations centers, network operations centers (NOC), security operations centers (SOC), help desk operations, or similar technical environments.
• Experience establishing, scheduling, operating, and troubleshooting Video Teleconference (VTC) systems, including Microsoft Teams, Cisco, Zoom, Polycom, or similar collaboration platforms.
• Experience providing technical support during routine operations and emergency response activities while maintaining situational awareness of operational environments.
• Experience performing voice, video, and communications support functions within an operations center or mission support environment.
• Experience configuring, operating, and maintaining voice and video conferencing systems, message routing capabilities, and communications equipment.
• Experience maintaining and supporting display systems, knowledge walls, dashboards, video distribution systems, and associated technologies.
• Experience scheduling, coordinating, and facilitating VTC and teleconference events for leadership, operational teams, and external stakeholders.
• Experience monitoring system health and determining operational status, including identifying outages, degradations, and service interruptions.
• Experience performing basic troubleshooting and coordinating escalation of hardware, software, network, and communications issues.
• Experience initiating outage notifications, submitting trouble tickets, documenting incidents, and following established SOPs and operational procedures.
• Experience supporting a 24x7 operational environment and responding to emergency or after-hours requirements.
• Active TS/SCI clearance with CI Poly.

• Experience supporting Federal Government, DoD, Intelligence Community, or other mission-critical operations environments.
• Familiarity with ITIL processes, incident management, and service desk operations.
• Knowledge of networking fundamentals, telecommunications systems, and audio/visual technologies.
• CompTIA A+, Network+, Security+, or other relevant technical certifications.
• Strong communication, customer service, organizational, and problem-solving skills.

• High School Diploma or equivalent.
• Associate's degree or bachelor's degree in information technology, Information Systems, Computer Science, Network Administration, Telecommunications, or a related field is preferred.