Digital Solution Engineer - Nonprofits

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Job Category Sales Job  Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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Salesforce for Nonprofits is committed to and focused on increasing the innovation and efficiency of nonprofit organizations. The more missions we support, the more we invest back into communities, creating a cycle of good. We’re looking for exceptional candidates to join our Digital Solution Engineering team focused Nonprofits to help maximize their impact and mission success.

About the Team The Digital Solution Engineering team is at the forefront of the entire Marketing Cloud technology landscape. This collaborative team works closely with sales to uncover real business problems faced by customers and prospects and develops solutions and processes to not only overcome these obstacles but deliver phenomenal digital transformation. From workshops, white-boarding, presentations, demonstration and proof-of-concept builds, this team works closely with all areas of the business and all aspects of a wide technology stack.

About the Role As a Solution Engineer, you’ll act as a trusted advisor to customers across the US — demonstrating Salesforce’s power, shaping go-to-market strategies, and creating assets to support the broader team. You'll play a crucial role in developing innovative solutions for complex technical and digital marketing requirements. This role collaborates with sales, professional services, product, as well as prospective and existing customers.

Meeting with C-level, Director-level, management-level and user-level customer contacts, the Solution Engineer must be able to easily adapt to each type of conversation, whether it’s strategic and high-level, or highly detailed and technical.

The highly respected role of the Solution Engineer generally focuses on the following key areas:

Solution Development:
Work closely with business stakeholders and technical resources to uncover technical challenges and goals relating to digital marketing, to then develop a solution and roadmap for the success of the customer.

Build:
Showcase through software demonstrations and rapid prototyping how connected experiences come to life with the Salesforce Marketing Cloud. This includes the delivery of executive-level software demonstrations, construction of future state customer journey strategies, and developing long term IT roadmaps.

Deliver:
Deliver an engaging and coherent presentation that connects complex technology to C-level audiences with persuasive story-telling.

Learn:
Stay up-to-date on product development and roadmap, industry trends, and industry news.

Requirements

Experience:

5+ years of experience in solution engineering, with a strong focus on marketing technology and customer engagement solutions, including at least 5 years as a domain expert in personalization, loyalty, or marketing technology.

Proven track record of driving ACV growth through Martech solution selling, with a focus on personalization and loyalty for Enterprise customers.

Strategic Vision:
Ability to develop and articulate a…