IT Hardware Specialist

Description

Morgan 6 (M6) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA-certified HUBZone company headquartered in Charleston, SC. We deliver expert talent with high-demand, low-density skill sets to support critical U.S. Government missions in areas such as special operations, intelligence, cybersecurity, agile development, and IT support.

Most importantly, we are — and we support —
Warriors First.

• Honor: Act with integrity and truthfulness.
• Excellence: Strive for quality in all we do.
• Resourcefulness: Innovate and embrace change.
• One Team: Stand together and treat each other with respect.
• Iron Sharpens Iron: Encourage personal and professional growth.
• Castle Defense: Protect the resources entrusted to us.

Morgan 6 is seeking a skilled and customer-focused IT Hardware Specialist to support the Information Technology Services Division (ITSD) at the United States Naval Academy in Annapolis, MD.

This position provides Tier 1 and Tier 2 technical support, with an emphasis on hardware troubleshooting, workstation deployment, equipment maintenance, and IT asset management. The ideal candidate will have hands‑on experience diagnosing and repairing computer hardware, supporting Windows‑based systems, and delivering reliable technical assistance in a fast‑paced environment.

• Perform advanced hardware troubleshooting, diagnostics, and repair of desktop computers, laptops, and other IT equipment.
• Image, configure, and deploy Windows workstations in accordance with established procedures.
• Perform routine and preventive hardware maintenance to ensure optimal equipment performance.
• Diagnose and resolve hardware failures, connectivity issues, and peripheral device malfunctions.
• Install, configure, support, and maintain printers, monitors, docking stations, and other peripheral devices.
• Assist with the receipt, storage, distribution, tracking, and disposal of IT equipment.
• Participate in hardware inventory management, asset tracking, and equipment lifecycle activities.

• Provide Tier 1 and Tier 2 technical support for hardware, software, and workstation‑related issues.
• Respond to service requests through telephone, remote assistance, and on‑site troubleshooting.
• Diagnose and resolve technical issues, escalating complex problems when necessary.
• Document, track, and update service requests using Web Help Desk (WHD) or other designated ticket management systems.
• Provide professional and responsive technical assistance to end users.
• Collaborate with IT team members to ensure timely resolution of technical issues and continuity of service.
• Assist with technical documentation, knowledge‑based articles, and process improvements.
• Support IT security and vulnerability remediation activities as directed.

• CompTIA A+ certification (required).
• CompTIA Security+ certification (required).
• 2–3 years of experience in IT technical support, hardware troubleshooting, computer repair, or a related technical field.
• Hands‑on experience diagnosing, repairing, configuring, and maintaining computer hardware.
• Experience installing, imaging, configuring, and troubleshooting Windows workstations.
• Familiarity with IT asset management, hardware inventory, and equipment deployment processes.
• Experience troubleshooting peripheral devices and common workstation connectivity issues.
• Knowledge of IT service ticketing systems and technical documentation practices.
• Strong troubleshooting, problem‑solving, and organizational skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to manage multiple service requests and prioritize tasks effectively.

• Technical school certificate or…