Resident Support Technician - Part-Time

Job Location:

Annapolis, MD 21401, Position Type:
Part Time, Salary Range: $18.00 - $20.00 Hourly, Job Shift: Any, Job Category:
Customer Service, Resident Support Technician

Part-Time | $18-$20 per hour, depending on experience

• Part-Time
• Preferred hours: 9:00 a.m.
  
  -3:00 p.m.
• alternative coverage of 12:00 p.m.
  
  -4:00 p.m.

• Competitive pay of $18-$20 per hour, based on skills and experience.
• A flexible, part-time opportunity in a welcoming retirement community.
• Hands-on experience providing practical technology support.
• The opportunity to make a meaningful difference in residents’ daily lives.
• A supportive team environment with opportunities to learn and develop technical skills.

• Assist residents with connecting smartphones, computers, and other devices to Wi‑Fi.
• Provide basic support for iPhones, Android smartphones, desktop computers, and laptops.
• Help residents with television setup, connectivity, and everyday operation.
• Respond to resident technology requests with patience, professionalism, and a customer-focused approach.
• Explain technology instructions in a clear, approachable manner and help residents feel comfortable using their devices.
• Work closely with the IT Services Coordinator to resolve routine issues and elevate more complex technical concerns.
• Document support requests and submit service tickets in accordance with established procedures.
• Maintain resident confidentiality and follow applicable privacy requirements, organizational policies, and procedures.
• Participate in training and support Ginger Cove’s Quality Assurance Performance Improvement (QAPI) initiatives.
• Perform other duties as assigned.

At Ginger Cove, even the smallest interactions can make a meaningful difference. As a Resident Support Technician, you will help residents maintain connections with family and friends, enjoy their favorite technology, and feel more confident navigating the digital world.

We welcome candidates with a variety of backgrounds, including high school seniors, college students, and retirees who want to stay active and share their knowledge. You do not need to be an advanced IT professional to succeed in this role. A solid foundation in everyday technology, a willingness to learn, and a genuine desire to help others are what matter most.

This position also offers the opportunity to gain practical experience in technology support while contributing to a growing community initiative designed to encourage future interest in IT careers.

• Basic knowledge of smartphones, including iPhone and Android devices.
• Basic understanding of Wi‑Fi connectivity and common device connection issues.
• Basic knowledge of television connections, setup, and operation.
• Strong customer service, interpersonal, and communication skills.
• Ability to explain basic technology concepts and instructions clearly and patiently.
• Ability to interact professionally and courteously with residents, families, and employees.
• Demonstrates patience, tact, and a service-oriented approach when assisting residents.
• Ability to work collaboratively with the IT Services Coordinator and other team members.
• Enjoys working with older adults in a retirement community setting.

• Medical, dental, and vision insurance - Full-Time Only
• Retirement plan with employer match
• Paid time off (accrual-based)
• Tuition assistance & scholarship programs
• Employee referral bonus program
  
  Employee discount program
• Employee leadership development
• Annual employee appreciation bonus
• Employee recognition programs
• Additional voluntary (ancillary) benefits

Ginger Cove is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law. Ginger Cove will not tolerate harassment or discrimination based on any of these protected classifications.