IT Technician - Managed Services

Salary Range: $45,000.00 To $50,000.00 Annually

Your Role at Red Zone Technologies

• Perform systems management, administration, and troubleshooting across client environments remotely using RMM tools and in person
• Diagnose and resolve network, server, and endpoint issues efficiently and professionally.
• Support client/server applications and infrastructure as part of managed services delivery.

• Travel to local client locations to i nstall, configure, and troubleshoot IT systems.
• Provide helpdesk and systems support for clients across diverse industries.
• System and security administration.
• Use Red Zone’s checklist system and process to routinely audit customer environments
• Participate in proactive maintenance, monitoring, and issue prevention efforts.
• Actively document time, logical troubleshooting steps, and resolution to customer via ticketing system
• Work closely with internal technical teams to resolve issues and improve service delivery.
• Share technical knowledge with teammates and customers in a clear, helpful manner.
• Contribute to a team culture focused on learning, accountability, and follow-through.

• Problem Solver – Hands on troubleshooter, not a “Run Book” only Tech.

• 2+ years of experience as a Helpdesk Technician, Systems Administrator, or PC Technician.
• Strong problem ownership with the ability to follow issues through resolution.
• Self-motivated, resourceful, and comfortable working independently or as part of a team.
• Clear written and verbal communication skills, and attention to detail.
• Desire to learn all aspects of IT:
  Servers, Networking, Firewalls, Security, 365, Azure, and more.

• Basic to intermediate understanding of Microsoft technologies, including:
• Windows Server
• Active Directory
• O365
• Foundational networking knowledge and troubleshooting skills.
• Familiarity with hardware installation and diagnostics.
• Exposure to technologies such as VMware, Cisco, HP, SANs, iSCSI, firewalls, and security devices is a plus.

• This is a 100% in-office role based in Annapolis, MD.
• Ability to lift hardware weighing up to 40 lbs independently and up to 80 lbs cooperatively.
• Willingness to travel occasionally to client sites within MD, DC, and VA.
• Standard working shifts are 7:30 AM – 4:30 PM OR 8:30 – 5:30 as scheduled.
• Ability to pursue technical certifications as required.
  401(k) with company matching
• Health insurance
• Vision insurance
• Paid time off
• Professional development in a growing technical environment

We’rea fast-growing, PE-backed Secure IT Services Provider built around high-caliber talent. Every individualmattershere. Youwon’tbe a number.

You’llbe a core contributor on a team that values accountability, excellence, and real impact.