AI-Driven Service Desk Manager; Federal
Listed on 2026-11-05
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IT/Tech
HelpDesk/Support
ICF is seeking an experienced Service Desk Manager to lead a modern, AI-enabled IT service desk for a federal technology program. You will own the full operational lifecycle of a single-tier desk, with accountability for customer satisfaction, KPIs, knowledge management, and continuous improvement.
The ideal candidate will have run federal IT service desk operations, managed technicians, and engaged with program leadership and client stakeholders.
Step into the AI-Driven Service Desk Manager (Federal) role at ICF in Annapolis, MD, United States and grow with us.
We are currently recruiting a AI-Driven Service Desk Manager (Federal) for our team in Annapolis, MD, United States.
This is a strong role to take on the AI-Driven Service Desk Manager (Federal) role at ICF.
As a AI-Driven Service Desk Manager (Federal), you will play an important part at ICF in Annapolis, MD, United States.
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