Restaurant and Catering FOH Supervisor

Overview

Application period: 10/30/2025 to 11/18/2025.
Salary: $23–$26 per hour (Pay scale: NF
3).

Location:

Annapolis, MD. Remote:
No. Travel:
Occasional.
Vacancy: 1.
Appointment type:
Permanent. Job type:
Full‑time. Service:
Competitive.
Promotion potential:
None.

• Execute day‑to‑day operations for designated a‑la‑carte locations in accordance with Retail Dining FOH Manager specifications and SOPs.
• Oversee staff assignments for set‑up, service, tear‑down, and side work; assure proper uniforms and a professional image.
• Coordinate with kitchen, logistics, and inventory staff to execute events per specifications; confirm reservations for The Alley restaurant and member‑featured events; communicate floor plans and room preparation.
• Greet and thank all members and guests, ensuring client satisfaction by communicating with guests throughout the day; investigate and resolve complaints regarding food and beverage quality and service.
• Maintain ambiance by controlling lighting, background music, linens, glassware, dinnerware, and utensil placement; monitor condiment counters, chill boxes, and merchandisers; assist FOH/BOH staff by refilling drinks, serving food, bussing tables, bar support, and barista support.
• Settle cash bars, manage revenue, and complete banquet post‑function reports, bar inventory sheets, and a‑la‑carte inventory sheets in accordance with SOPs; submit to Catering Account Executive or Inventory Specialist.
• Adhere to sanitation, safety, and alcohol beverage control policies; confirm legal drinking age and discontinue service to intoxicated guests; provide training on alcohol awareness procedures; be C.A.R.E. Trained.
• Maintain a safe, secure, legal, and healthy work environment by enforcing sanitation, food preparation, and service standards and procedures; comply with alcoholic beverage commission regulations.

Qualifications (KSAs)

Conditions of Employment

• Obtain and maintain a secret security clearance (requires age ≥ 18).
  Must be C.A.R.E. Trained.
• Males born after December 31, 1959 must register for Selective Service.
• Verification of employment eligibility in the United States required.
  U.S. citizenship required for Tier 3 positions.
• Must understand and communicate in English.
• Probationary period: flexible employment based on business needs.

Applicants must include narratives for each KSA using specific examples. Failure to provide the required information may result in loss of consideration and exclusion from the selection process. Applications received after Noon on the closing date will not be considered. Applicants may be required to provide proof of education, complete a pre‑hire health screening, or provide other documentation. The position requires completion of federal background checks and participation in E‑Verify.

Medical, Dental, Life, and Long‑Term Disability Insurance;
Health Savings Account (HSA);
Flexible Spending Account (FSA);
Automatic Retirement Enrollment, 401(k), Roth 401(k), and 401(k) loan options;
Paid vacation and sick leave accrual.

DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non‑merit factor. Reasonable accommodations are provided to applicants with disabilities. The decision on granting accommodations will be on a case‑by‑case basis.