Software Engineer, Backend; Platform - Core Automation

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up.

We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

While many roles at Coinbase are remote-first, we are not remote-only. In‐person participation is required throughout the year. Team and company‐wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

We’re looking to hire a Staff Software Engineer to join one of our teams within the Platform Product Group. The Platform Product Group’s mission is to build a trusted, scalable, and compliant platform to maximize velocity, efficiency and quality. They build the foundations that can be used by multiple products and teams at Coinbase so that users can have a consistent and high-quality experience.

The Core Automation team envisions a future where AI‑powered operations lead to seamless, delightful experiences for customers and maximum value for shareholders. Towards this vision, our strategy is to
1) start with automating two key areas with Agentic AI: Customer Support and Compliance,
2) incorporate learnings from this automation experience and build primitives and orchestration solutions that allow us to scale, and
3) scale across a variety of domains enabling AI to enhance every part of customer experience and internal processes.

It is day 1 for us. We are laser focused on automating customer support and compliance processes today. This is not just focused on driving efficiencies by automating manual processes, but reimagining what processes and systems must look like in a fully AI driven automated world, and then bring that vision to reality, working across cross functional teams to offer a delightful customer experience, improve compliance posture and deliver outsized shareholder value.

• Design and implement Agentic AI systems that power Coinbase’s customer support experience and compliance processes
• Design and implement orchestration, guardrails and measurement techniques that ensure AI Agents are grounded and relevant and offer customer delight
• Architect and develop distributed systems
• Provide technical structure to teams and work closely with management and stakeholders to define strategic roadmaps
• Manage individual projects priorities, deadlines and deliverables with your technical expertise
• Mentor and train other team members on design techniques and coding standards
• Design and implement foundational APIs, for use by LLMs
• Write high quality, well tested code to meet the needs of your customers

• 8+ years of experience in software engineering
• You’ve experienced architecting and developing solutions to ambiguous problems with significant impact
• You’re passionate about building an open financial system that brings the world together

• Experience getting LLM based applications to production. Measuring and improving LLMs’ grounding to a given corpus and experience reducing hallucinations is a big plus.
• Experience in the Customer Support Compliance or Financial Crimes domains

Job #: GPBE
06US

Answers to crypto-related questions may be used to evaluate your onchain experience.

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