Shift Lead

Base pay range

$17.00/hr - $20.00/hr

• Open and close the store in the absence of store management, including all required system start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

• Hold store keys to open and close without management as necessary.
• Assist and coach other team members with warehouse and vendor ordering processes, including opening the backdoor for vendor deliveries.
• Register all related sales on assigned cash registers, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assist manager or assistant store manager in reviewing order exceptions on order release day and in reverse logistics (e.g., returns, empty package).
• Assist manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Complete resets and revisions.
• Maintain accurate inventory counts; maintain the accuracy of on‑hand quantities including basic departments, stockroom, and overstock locations.
• Assist with ensuring the Outdate program is followed with team members.
• Responsible for basic department pricing and making daily price changes; ensure proper signage is displayed at the store to support accurate pricing of products.
• Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary.
• Assist with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
• Assist with separation of food items (e.g., raw foods from pre‑cooked) and product placement as specified by policies/procedures. For consumable items, assist in stock rotation using first‑in‑first‑out method and restock outs.
• Have working knowledge of store systems and store equipment.
• Assist at Pharmacy out window as requested.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Responsible for bag checks of team members before leaving the store.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

• Attend training and complete PPLs requested by Manager.

• Serve as a liaison between management and non‑management team members by communicating assigned tasks when store management is not present.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

• Prefer knowledge of store inventory control.
• Consider employment of qualified applicants with arrest and conviction records.
• Obtain and maintain valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please visit

Salary Range: $17 - $20 / Hourly

Not Applicable

Full-time

Management and Manufacturing