Multi-Unit Team Leader

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At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

This role is not remote and will require you to work in-person. You will start with a flexible part-time schedule in the fall and transition to full-time from January to April, including evening and weekend hours as needed. Prior tax preparation experience is not required.

• Provide leadership over three H&R Block tax offices and support customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.
• Assist in recruiting and interviewing candidates for tax office positions.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment where applicable.
• Start with a flexible part-time schedule in the fall and transition to full-time from January to April, including evening and weekend hours as needed.

• People management experience with the demonstrated ability to grow and develop associates.
• Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
• Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs.
• Computer proficiency with the ability to use MS Office.
• Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Desirable: multi-unit people management experience in retail, restaurant, banking, or other related industry.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with additional eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Check out all available benefits at

H&R Block is committed to building a Connected Culture — trust, care, and connections are how we work together. We strive to create an environment where everyone feels safe to bring their authentic self to work and belongs as part of a larger team. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guaranteed offer of employment.

The pay range for this position is $15.00 - $40.00 per hour. Local minimum wage laws apply. Individual pay decisions depend on job-related factors such as experience, education, skill, performance, and geographic location. Eligible associates may participate in incentive plans and benefits, including the 401(k) plan, Employee Stock Purchase Plan, and other programs.