Senior Conversational AI Solutions Architect & Strategist

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business.

We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

We are seeking a highly experienced Senior Conversational AI Solutions Architect & Strategist for a fixed-term consulting engagement of 2.5 to 3 months, requiring a minimum commitment of 20 hours per week to lead the assessment and strategic definition for a mission-critical, next-generation AI product line. You will drive a definitive recommendation on the "how" and "if" of building a core AI Receptionist solution, defining both the optimal microservice architecture and the successful Go-to-Market (GTM) strategy.

This role requires a unique blend of deep expertise in modern Conversational AI technologies (e.g., LLMs, NLU, TTS) and a strong business acumen to architect a winning solution blueprint and roadmap.

• Lead Strategic Assessment: Conduct a comprehensive assessment to deliver a definitive recommendation on an "all-in build" versus an "Integrator-Architect" hybrid model for core AI components.
• Microservice Architecture Definition: Perform a detailed "build-vs-partner" analysis for key microservices, including Intent Recognition, Task-Oriented Actions, Real-time Sentiment Analysis, and branded Voice/Language Services.
• Cloud Strategy & Analysis: Conduct a comparative analysis of primary cloud providers (GCP, AWS, Azure) to recommend the optimal platform for hosting specialized, low-latency AI and conversational workloads.
• Platform Integration: Define the API-first architecture and integration plan required for the AI to execute external actions (e.g., CRM updates, Directory Integration, presence routing).
• Architectural Gap Analysis: Identify core architectural changes needed within existing platform infrastructure to meet the real-time, low-latency demands of the new AI product.
• Product & GTM Strategy: Define the market fit, conduct User and Buyer Persona Analysis (including white-label reseller models), and propose the final packaging and pricing strategy (e.g., "AI-Premium" SKUs).
• Executive Deliverables: Synthesize all findings into a comprehensive report, including a Microservice Architecture Blueprint
  , a detailed "Build vs. Partner" decision matrix, and a clear, phased 18-month strategic roadmap.
• Stakeholder Management: Plan and lead high-level kickoff meetings, detailed technical workshops, and executive roadmap presentations.

• 5+ years of experience in Solutions Architecture, Technical Strategy, or Management Consulting focused on cutting-edge software products.
• Expertise in Conversational AI: Deep understanding of the architectural components required for modern AI Agents, including Intent Recognition, multi-turn dialogue management, and real-time voice services (TTS/ASR).
• Architecture Design: Proven experience defining and detailing microservice architectures, including API integration strategies (A2A/API-first) and managing complex, distributed systems.
• Cloud Agnostic Strategy: Experience conducting comparative analysis and making formal recommendations on optimal cloud infrastructure (e.g., based on specialized AI services available in GCP, AWS, or Azure).
• Product Strategy: Experience defining market fit, conducting persona analysis, and contributing to GTM, packaging, and pricing strategies for new technology products.
• Communication: Exceptional ability…