Social Services Caseworker

Social Services Caseworker

Join the The Salvation Army USA Eastern Territory as a Social Services Caseworker and provide essential support to individuals in need.

Location: Ansonia Corps
Hours per week: 27.5
Schedule: Monday-Friday 9:00 a.m.–2:30 p.m.

• Maintain confidentiality in all job-related matters.
• Complete client case notes and other documentation in a timely, accurate manner.
• Coordinate vouchers for shelter, utility, clothing, and furniture.
• Develop additional services and programs.
• Conduct or arrange workshops on budgeting, nutrition, and resources.
• Greet clients and provide necessary forms for assistance.
• Interview clients seeking material assistance.
• Maintain a database of community resources and refer clients to appropriate locations.
• Make appointments for clients who need services.
• Provide clients with information and referrals to Salvation Army programs and community resources.
• Refer clients seeking spiritual guidance to the Corps Officers.
• Attend social service agency meetings related to the services The Salvation Army provides.
• Demonstrate respect and professionalism with clients, staff, volunteers, and community representatives.
• Develop partnerships with colleges to establish internship or volunteer opportunities.
• Inform local community agencies and other sources about the Emergency Assistance Program.
• Keep abreast of community issues and services by visiting other community agencies.
• Participate in meetings and collaborative networks to address community resident issues.
• Participate in training, workshops, and educational opportunities to enhance the skills related to this position.
• Represent The Salvation Army at conferences, social service community functions, and community meetings.
• Answer phones professionally and manage incoming faxes.
• Assist in the daily maintenance of the social services office organization.
• Check emails daily and respond in a timely manner.
• Coordinate monthly statistics on all services provided and submit them accordingly.
• Assist in coordinating social services programs, activities, and services, including youth camp, senior camp, adopt‑a‑family, angel tree, holiday meals, and more.
• Assist in the application process for summer activities, including camp and vacation bible school registration.
• Coordinate all aspects of the food pantry.
• Perform necessary errands to procure food as needed.
• Interview, train, and supervise community service and other volunteers in cooperation with the supervisor.

• A high school diploma or equivalent is required; an associate degree in social services or a related field is preferred.
• A minimum of two years of work experience in social services or a related field is required.
• Ability to communicate verbally and in writing, follow written and verbal instructions, organize responsibilities, multitask, and work independently; work in a team environment.
• Bilingual in English and Spanish preferred; proficient in spoken and written English required.
• Demonstrate discretion, integrity, and confidentiality in dealing with all matters and engage with diverse populations.
• Detail‑oriented with keen attention to accuracy and confidentiality.
• Excellent time management and customer service skills, high energy level, and solid work ethic.
• Knowledge of community resources.
• Must complete Keep Safe and other required trainings upon hire.
• Valid driver’s license and clean driving record required.
• Working knowledge of Microsoft Office.
• Respect and promote the interests of The Salvation Army; promote and respect the mission of the organization.

• Employer‑funded pension plan (100% vested after five years).
• Voluntary life insurance.
• Short‑term disability coverage (no cost to employee).
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance).
• 403(b) tax‑deferred annuity plan.
• Generous paid time off, including holidays, vacation, and sick leave.
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program.
• Most importantly – a job with a great purpose, inspiring you to make a difference every day!

An Equal Opportunity/… All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability, or protected veteran status.

Learn more at The Salvation Army's Southern New England Division.