Restaurant General Manager

Restaurant General Manager role at Rackson Restaurants is responsible for overseeing all aspects of restaurant operations, including staff management, customer service, and financial performance, ensuring the smooth operations of the store. The GM works hands-on as needed, partners with the above-store team to execute the business plan, and leads by example to develop talent within the team. The GM works to optimize operational efficiency and profitability, and enhance the guest experience while driving business growth.

• Supervise and train restaurant-level employees, ensuring compliance with brand standards and labor laws
• Manage staffing levels, recruit talent, and develop internal candidates for management positions
• Treat employees with respect, recognize their contributions, and hold them accountable for delivering excellent service and food quality
• Maintain brand image through cleanliness, maintenance, and adherence to food safety requirements
• Analyze operational and financial performance, identify trends, and implement action plans for long-term sales growth
• Ensure all cash handling procedures are followed within the store
• Consider cost/benefit impact of financial decisions, monitor costs, and adhere to budget goals
• Demonstrate self-awareness, motivate others, and foster a supportive environment for team members
• Plan and execute shift operations efficiently, emphasizing cost control and teamwork
• Lead with empathy and fairness, identifying and developing talent for future roles
• Coordinate restaurant operations, including staffing, inventory management, and administrative duties
• Focus on continuous improvement, review practices, and resolve guest concerns promptly
• Interact with guests, respond to inquiries and complaints, ensuring positive resolution and guest recovery
• Understand the impact of job responsibilities on Guests, Team, and Restaurant Operations
• Ensure adherence to brand standards for service, food quality, and safety
• Motivate and train Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members
• Other duties as assigned

• Must be at least 18 years of age
• High school diploma or equivalent restaurant management experience
• English required;
  Spanish helpful. Fundamental requirements include reading, writing, math, and computer/POS skills
• Previous experience as an Assistant Manager / General Manager in a customer service environment with P&L experience
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations
• Ability to handle confidential information with discretion, and to loop in the right stakeholders for support when needed
• Willingness to learn all areas of restaurant operations and work multiple stations
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems
• Technically proficient in all aspects of food preparation, production, and delivery, with knowledge of key food handling/food safety procedures
• Positive attitude and genuine desire to make others happy and serve one another
• Respect and care for others
• Strong communication skills, including verbal communication in Spanish and/or English
• Self-motivated and action-oriented
• Willing to learn and embrace new concepts
• Willing to admit mistakes, take accountability, and fix issues
• Punctual and reliable attendance
• Reliable transportation to work and company events/meetings
• Available to work a variety of days/times including weekends, evenings, and holidays
• Willing to work at least 50 hours per week
• Physical requirements:
  
  ability to lift up to 50 pounds, stand for long periods, and perform required movements; exposure to fluctuating temperatures; safety hazards
• Reasonable accommodations: accommodations may be made to enable individuals with disabilities to perform essential functions of the job

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People-first culture
• Authentic, values-based leadership

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values-based leadership. Putting people first is at the core of our company culture. Come be a part of our all-star team!

Ansonia, CT

• Director

• Full-time

• Management and Operations

• Restaurants