Airport Representative Side, Belek or Lara

As a valued member of our Jet2holidays Airport team, you’ll play a key role in supporting our customers on their transfers to/from their accommodation and creating a memorable and welcoming process as they arrive and depart the airport. You will work as one team with our internal and external suppliers while resolving customer queries or problems using our in-house digital systems.

• 34,925 TL Turkish Lira Net per calendar month
• 141.00 Turkish Lira Multinet per worked day
• Fixed Term contract (Until October 2026) via our Local Agent
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across  & Jet2holidays

• Greet every customer with a warm welcome and our famous Jet2holidays smile, making their journey memorable from the very start.
• Be a point of contact during flight disruptions, emergencies and customer escalations, ensuring every situation is handled with care.
• Represent Jet2holidays onboard transfers to/from the airport, in the arrivals hall and departures terminal, guiding and assisting customers throughout their airport experience. Provide customers with essential transfer and holiday information by creating and distributing welcome packs and delivering information onboard the transfer coaches.
• Work closely with our transfer providers and support the operation outside in the coach park to ensure a VIP customer experience.

• Right to Work Documents – you will already hold full right to work documents for Turkiye.
• Accommodation – you will already be living in Antalya, Side, Belek or Lara Beach with your own accommodation. If you are living in one of our beach resorts, you can join our transfer services; otherwise, you must be able to travel to the airport at any time, day or night.
• Flexibility – your roster will include early starts, late finishes, split shifts and weekend working. The role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies and customer escalations.
• Skills & Experience – customer service experience is a plus, but not essential. You must be solution-oriented, friendly, positive, confident and comfortable using digital systems on a tablet device. This role is physically demanding and requires you to support a fast-paced operation while always being on the go.