Resort Representative - Side

As a valued member of our Jet2holidays Resort team based in Side
, you’ll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:

• Competitive Salary
  plus
  commission on Excursion Sales
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across  & Jet2holidays
• 1.5 days off per week
• Monthly rosters shared in advance
• Recommend a Friend bonus scheme

As a Resort Representative based in or close to Side
, you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service
. You’ll be at the heart of creating memories for our customers.

• Create Memories

Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device, you’ll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge, you’ll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay.

• Take Responsibility

Support our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.

• Be Present

Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.

• Work as One Team

On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers’ journey

• Right to Work Documents

As we employ on local contracts, you will already hold full right to work documents for Turkiye
.

• Travel & Accommodation

You will already be a driver and be living in or close to Side with your own accommodation
.

Due to an external rental car being provided as part of the role, in order to comply with their terms:
You will hold a valid driving license, be over the age of 21 and have least 1 years driving experience
. If required you will be willing and able to drive a manual car to travel between our hotels and resorts as part of the role.

• Flexibility

We aim to provide your roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts & weekend working. You will be required to support with any flight disruption, serious emergencies in resort & customer escalations.

• Skills & Experience

Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, be confident and comfortable to use digital systems (on a tablet device)

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you'll progress to the final stage, an in-person interview with our Jet2holidays Destination Management team.

To meet some of our amazing team and for a peek into life at Jet2holidays
, follow our Facebook Page:
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