Training Support Specialist

Octopus Plus proves its value when client teams use it effectively in their daily operations, and this role exists to get them there. You'll deliver Octopus Plus training to incoming agency and tour operator teams, at the client's location or at our office. After go-live, you'll answer user questions, resolve issues and follow every fix through to completion. New releases will also pass through your testing before they're rolled out to clients.

• Deliver initial and ongoing training on Octopus Plus to client teams, on-site or from our office
• Report training progress and outcomes to senior management
• Resolve client issues every day by phone and through the support tracking system
• Test new releases, report the bugs you find and follow them through to resolution

• Experience at an incoming agency (DMC) or a tour operator
• Excellent written and spoken English

• Hands-on experience with agency automation software
• A patient, solution-oriented approach focused on customer satisfaction
• A valid driver's license and freedom to travel domestically and internationally